Summary

Professional seeking new opportunity to grow with dynamic company. Reliable, professional with excellent interpersonal skills.

Professional Experience

Office Assistant, Receptionist,-Adams Chiropractic, San Jose, CA

Answer all incoming calls

Schedule appointments on Eclipse and take payment

Put in insurance payment into Eclipse.

Reconcile patient ledger

File and create new folder for new patients, verifying that patient signatures are on all needed documents

Open office and make sure folders and ledgers are ready for the day,

Inventory product and office supplies

Up sale supplements and other office services

Marketing Specialist, Wet Dog Weather Inc, Saratoga, CA- employed for 1 . Laid off, company ran out of money

Developed all weather videos using Terrier app and distributed on social media

Worked directly with CEO and CFO on research projects for new clients

Continued social media communication with new clients and prospects for are software

Research new investors for CEO

Data entry of prospects in Pipedrive

Technical Support Specialist, Bizmatics Inc, San Jose, CA - With this company for 10 years. Company was bought out.

Project managed five departments on the cancelation project for export delivery to customers and removal of patient data files from the Bizmatics servers.

Resolve all first level technical support issues within Prognocis EHR and Billing via phone, Zoom, GoToMeeting, and email, which reduces customer wait times.

Informed customers of new product availability, and worked with sales team to generate additional revenue.

Created CRM cases for escalated issues and informed the clients of the escalated status

Train customers on the Prognocis model which resulted in fewer technical issues for clients and better understanding of the product.

Software

Microsoft Professional Office Prognocis EMR Sugar CRM Pipedrive Slack Google doc, Terrier weather app, Basic Mac Basic G-Suite Zoom Eclipse medical software Gotomeeting Panda Quickbooks

Education

Certificate in Medical Administration Silicon Valley College, San Jose, CA

Certificate, Computer Operations Condie College, Campbell, CA

Associates Degree, Liberal Arts Cabrillo College, Aptos, CA