SHERRY BUTCHER

CONTACT

317-***-****

ad2t4s@r.postjobfree.com

**** ******* **, *****, *

N 46113

PROFESSIONAL SUMMARY

Service-focused Customer

Service Representative

dedicated to maximizing

satisfaction and retention with

proactive attention to individual

customer needs. Smoothly

handles questions and resolves

concerns with great problem-

solving abilities and attention to

detail. Multitasks and manages

time well to consistently meet

performance targets.

SKILLS

Customer service

Call center procedures

Problem resolution

Multi-line telephone

operations

Customer consulting

Opening and closing

accounts

Staff training

Service upselling

Merchandise upselling

Complaint documentation

EXPERIENCE

LICENSED INSURANCE AGENT Mar 2018 Current

State Farm Insurance, Indianapolis, IN

Sold various insurance products to customers based on risk tolerance.

Processed policy renewals and maintained account records with updates and changes.

Built customized insurance policies to suit individual customers. Calculated policy premiums and helped customers set up automated payments.

Supervised insurance claims to foster equitable settlement for clients and insurers.

Liaised with customers and underwriters to process and issue new policies.

Received binder coverage by contacting underwriters and submitting necessary forms.

Interviewed prospective clients and evaluated data regarding financial resources and needs.

Calculated premiums and establish payment method.

Collected information from clients about financial resources and needs to better understand their situations and select the best products.

Sold policies such as automobile, life and property insurance to business and individuals.

Contacted underwriter and submitted forms to obtain binder coverage.

Worked with the underwriter to complete forms and obtain coverage.

Calculated premiums and set up clients with automated payment options for discounts.

Monitored insurance claims to ensure equitable settlements. SUBSTITUTE TEACHER, K-12 Aug 2016 Mar 2018

Plainfield Schools, Plainfield, IN

Delivered lesson plans and engaged with students for duration of teacher absence.

Assigned classwork and homework, making corrections and revisions to provide feedback.

Managed and implemented classroom activities in alignment with student learning goals.

Assessed and reported on student progress and behavior. CUSTOMER SERVICE SPECIALIST Oct 2012 Jul 2016

Lowe's Home Improvement, Mooresville, IN

S

B

Product education

Order processing

Researching

Product knowledge

Client communication

Conflict resolution

Account updating

Refunds processing

Call escalation

Developed collaborative partnerships with customers and internal business partners to build successful solutions to diverse problems.

Studied company products and services to maintain relevant knowledge and deliver top-notch service.

Shared relevant tools with customers as necessary to reduce support call frequency.

SERVER Jan 2007 Aug 2012

Bubbas Grill, Plainfield, IN

Transported food products, cleaned tables and counters, and stocked dining room supplies

Communicated customers' menu choices and special requests to kitchen staff to minimize errors.

Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.

Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.

Trained new servers in restaurant procedures and customer service standards.

Greeted all guests with smile and friendly greeting. EDUCATION

CERTIFICATION - LICENSED INSURANCE AGENT Oct 2020

Pathfinder Insurance School, Indianapolis, IN

ASSOCIATE OF SCIENCE - LAB TECHNOLOGY May 1992

Harcum Jr College, Bryn Mawr, PA

HIGH SCHOOL DIPLOMA - COLLEGE PREP Jun 1988

Nativity BVM High School, Pottsville, PA

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