Customer Service Representative
Resume:
Josefina Granados Araiza
Surprise, AZ *****
**************@*****.***
Work Experience
Customer Service Unit Supervisor
State of Arizona - AHCCCS - Phoenix, AZ
April 2022 toJune 2023
• Setting goals for performance and deadlines in ways that comply with company's plans and vision.
• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching.
• Receive complaints and resolve problems
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Hire and train new employees
Customer Service Representative III
State of Arizona - AHCCCS - Phoenix, AZ
June 2021 to April 2022
• Handle 67+ calls per day with Provider Assistance and Community Assistor inquiries
• Assist with AHCCCS Provider Enrollment Portal when providers have issues with provider enrollment application, domain transfers, modification request.
• Work on tickets in Service Desk
• Update eligibility and enrollment for members.
Customer Service Representative II
State of Arizona - AHCCCS - Phoenix, AZ
August 2019 to May 2021
• Assist with Large Print notification for visually impaired members
• Assist with covering Office of Client Advocacy with high call volume
• Assisted Provider Assistance as Special Project with high call volume Customer Service Representative
All About People Staffing/State of Arizona - AHCCCS - Phoenix, AZ March 2019 to August 2019
• Handled 96+ inbound calls from members and providers.
• Changed health plan enrollments and pended annual enrollment choice
• Transferring members to the correct department
• Create referrals for discrepancies on members records
• Provided quality customer service
Customer Service Representative
Lime2Lime Insurance Agency - Phoenix, AZ
December 2015 to January 2019
• Answer phone calls in a timely manner
• Scan paperwork
Education
GED
IIA College - Phoenix, AZ
August 2008 to November 2008
Skills
• Leadership
• Spanish
• English
• Customer service
• Communication skills
• Supervising experience
Languages
• English - Fluent
• Spanish - Fluent
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