Service Desk Customer
Resume:
ORLETHA
PAULSON
**.*******@*****.***
Isle, MN 55983
Detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
Grand Casino Mille Lacs - Service Desk Analyst
Onamia, MN • 09/1999 - 04/2020
Carson's Pirie Scott - Sales Associate
Edina, MN • 08/1985 - 03/1995
WORK HISTORY
Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
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Addressed user customer service concerns and decided when to escalate problems to specialist team members.
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Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
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Engaged in user support interactions via telephone, chat and email platforms.
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• Created user accounts and assigned permissions.
• Managed purchase order process and inventory control.
• Managed departmental laserfiche scanning and organization
• Managed efficient POS transaction and cash register operations.
• Opened, tagged, shelved and merchandised new products. On floor new employee trainer, assisting with: terminal issues and questions, awareness of potential theft areas, understanding paper work procedures to control paper shortages,
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• Prioritized assisting customers over completing other routine tasks. SKILLS
• Service Desk Operations
• Database Management
• Organizational Skills
• Microsoft Windows and Office
• Tracking and Documentation
• User Account Creation
• Microsoft Active Directory
• Remote Technical Support
Laserfiche File Management
Software
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Saint Cloud Technical College
Saint Cloud, MN • 05/1999
Associate of Applied Science:
Computer And Information Sciences
EDUCATION
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