KAREN WATTERSON

**** * ****** **** **.

St George, Utah, 84790

801-***-****

OBJECTIVE

Dedicated and self-driven customer service, retail, and banking specialist with 20+ years of experience, returning to the workplace after a 1 yearlong relocation break. Aiming to apply for a part time role bringing past knowledge of relationship-building, time management and communication skills to establish trusted business relationships. I am confident that my attention to detail and superior work ethic will benefit your organization and increase customer satisfaction. QUALIFICATIONS

I have a strong background in customer service and multi-tasking. I am a quick learner and proven to have a high performance in accuracy along with my attention to detail. I am a professional in the business field and have strong communication skills. EMPLOYMENT HISTORY

LENDING CLUB F/T

CUSTOMER SERVICE OPERATOR/COLLECTIONS & PAYMENT SPECIALIST 9/21/19- 8/1/22

Answered inbound calls and set up payment schedules. Posted payments sent to a lock box to accounts and found accounts for payments that did not list account numbers or sent them back.

RODWORKS P/T

CUSTOMER SERVICE 7/10/18- 11/07/18

Working with customers to find items for their home and yard. Hung home decor and arranged furnishings. Open or closed store, stock, balancing registers, customer service and clean up.

KEN GARFF FORD

SERVICE PORTER 6/13/17- 5/10/2018

Assist customers with their service needs upon arrival. I made daily service calls, scheduled appointments, tracked reports, renewed state licensing and any other jobs needed.

ZIONS BANK

TREASURY MANAGEMENT/SALES SUPPORT 2/2016 - 1/2017

Support TM with document completions, track sales, audit reports, log cases, handling client calls, and anything else requested. KEYBANK

TELLER 9/2012 -1/2016

Assist customers with bank transactions, handle, and balance large amounts of cash, utilize customer service skills, and maintain confidentiality of customer information. WELLS FARGO BANK

ONLINE CUSTOMER SERVICE/TELLER 2/2011 - 9/2012

Provided customers with outstanding service on inbound calls, assisted with online questions from bankers and customers, generated sales while providing services that benefited the customer, handled large transactions, and posted deposits. Salt Lake City, UT

EDUCATION

Orem High School- High School Diploma- Graduated: 5/1976- Orem, UT Taylor Andrews Academy- Master Esthetician Licensed- West Jordan, UT Snow College, Brigham Young University, Utah Valley University, Utah State University Eastern- Generals

PROFESSIONAL SKILLS

Attention to Detail Basic Math Windows

Microsoft Word PowerPoint WordPerfect Customer

Service Teamwork Excel

Cash Handling Ten Key Filing of Medical Records

Data Entry Time Management Confidentiality

Critical Thinking Organization Multitasking

Windows Microsoft Word Phone skills

Collections Payment processing Fraud analysis

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