Service Manager Client
Resume:
Jul **** Current
May **** Dec 2010
CARRIE M. CLARK
Professional Summary
Service-oriented Service Manager with 18 year background in Body Estimator/Service Manager. Core competencies include Analytical Thinking, Computer Competency and Client Service as well as excellent communication Critical Thinking, and time management skills. Handles tasks with accuracy and efficiency.
Skills
Customer and Personal Service Time Management
Service Orientation Administration and Management
Coordination Critical Thinking
Judgment and Decision Making
Experience
Service Manager
Firestone Complete Auto Care Evergreen, CO
Oversee all business and administrative aspects of the service center. Hiring, training and evaluating mechanics and support staff. Since the automotive industry is constantly evolving, ensuring staff undergoes continuing education. Stay abreast of warranty information and pricing changes. In addition to managing personnel, handle the business side of the operation. Marketing and setting business goals. Assist with the development of special promotions and initiatives to retain customers. Develop relationships and communicate with customers, set appointments, and ask the right questions and reassure the customer that the vehicle will be serviced properly. Estimate costs associated with repairs or preventive maintenance. Manage warranty repair or replacement services. Manage our work order system, including invoice logging, and generate service invoices.
Senior Service Manager
Autonation Nissan Northglenn, CO
Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Shop manager
Green Valley Auto Body Conifer, CO
255 Timbertop Road, Bailey, CO 80421
Ph: 303-***-****
*********@*****.***
May 1990
Coordinate teams responsible for performing vehicle body repairs. Essential duties included planning and monitoring the work of body repairs staff, implementing procedures, taking corrective measures, training staff, providing technical advice, verifying documentation, and purchasing parts and supplies needed for repairs. Direct the work activities of body shop employees, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Achieved a reasonable operating profit and maintain customer satisfaction standards, while containing expenses. Responsible for writing automotive collision estimates and providing repair cost estimates to insurance companies. Inspect vehicle damage to determine extent of the repairs needed.
Education
High School Diploma
Colonial High School Orlando, FL
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