Program Manager Project Management

N. LEONTYNE WILLIAMS

Marietta, GA ***** 404-***-**** ********.********@****.***

Professional Summary

Experienced Program Manager bringing over 10 years of project management experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion.

Skills

Program Leadership

Project Management and Agile

Methodologies (Scrum/XP)

Policy and procedure improvements

Team leadership and direction

Strong analytical and problem solving skills

SharePoint Administration

Power BI Analytic reports

MS Projects, Trello (KanBan Board), Visio,

Azure Dev Ops

Trained in Daptive application support

Lean Sigma training

Communications Management

Ability To Effectively Communicate

Self-Management and results oriented

Mentoring And Training

Work History

IT Program Manager 03/2011 to Current

Underwriters Laboratories – Marietta, GA

Improved success of program by making proactive adjustments to operations. Interacted with customers and clients to identify business needs and requirements. Met with project stakeholders on regular basis to assess progress and make adjustments. Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals. Delivered training for staff development, change management and materials, process and technical controls.

Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. Established team priorities, maintained schedules and monitored performance. Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.

Developed and administered project budgets.

Identified system needs and designed processes to support business requirements. Coached team on Agile Methodologies and Scrum processes. IT Project Manager 10/2009 to 03/2011

Air Quality Sciences – Marietta, GA

Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

Managed vendor contract negotiations and documentation for onboarding new vendors or contracting new work with current vendors.

Lead project teams from requirements to deployment of business website applications for both customer facing and internal users.

Developed real-time certification delivery system for products with GREENGUARD certification on Sustainable Product Guide (now called SPOT).

Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. Data Analyst Consultant 11/2007 to 06/2009

AT&T Inc. – Atlanta, GA

Researched new technologies, software packages and hardware products for use in website projects.

Tested programs and databases to identify issues and make necessary modifications. Collaborated with other developers to identify and alleviate software errors and inefficiencies. Created procedures for system monitoring, recovery, backup and optimization for database server supporting reporting and KPI tool.

Gathered, documented and modeled data to assess business trends. Developed data ETL process for extracting data from different sources to support business analytics used by over 500 employees.

Recommended data standardization and usage for protection of data integrity. IT Director - Application Development 04/2003 to 05/2007 AssuranceAmerica Insurance Company – Atlatna, GA

Implemented web based system for project management including documentation for project requirements, development activities, testing, customer approval, and implementation that improved communication between all project team members. Spearheaded management of corporate data warehouse/data mining project. Lead SOX initiative for Information Technology Department and implemented process solutions within compliance.

Introduced project management principles to improve ability to meet time lines, budgets and objectives.

Established standardized processes for development, documentation, and quality assurance. Implemented system for real-time data exchange between corporate distributed database and end users at insurance retail outlets reducing administrative and direct labor costs with 40% increase in productivity over prior year.

Education

BBA: Business Management And Marketing

University Of West Georgia - Carrollton, GA

Affiliations

Project Management Institute, Atlanta Chapter

Certifications

PMP Certification

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