Warehouse Worker Supply Chain
Resume:
NKENATEH
FORCHAP
************@*****.***
Wadsworth, IL 60083
About Me
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed 4 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.
PROFESSIONAL SUMMARY
Go Auto - Sales Associate
Skokie, IL • 02/2023 - 01/2024
WORK HISTORY
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
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Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
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Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
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Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
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Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
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Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
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Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
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Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
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Streamlined inventory management processes by implementing an organized tracking system, reducing time spent locating specific vehicles for customers.
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• Boosted dealership reputation through active participation in SKILLS
• Upselling
• Sales Development
• Product Sales
• Customer Needs Assessment
• Payment Processing
• Inventory Control
• Order Processing
• Cleaning Techniques
• Merchandising Knowledge
• Warehouse Logistics
• Cycle Counting
• Inventory Tracking
• Loading and Unloading
• Material Handling
• Shipment Palletization
• Operations Support
• Warehouse Organization
• Product Packaging
• Warehouse Functions
• Materials Transportation
• Shipping and Receiving
• Performance Improvement
• Labor Scheduling
• Supervisory Experience
• Time Management
• Stock Control
• Inventory Management
• Order Picking
• Equipment Maintenance
• Performance Monitoring
• Staff Training
• Organizational Skills
• Stock Audits
• Assembly and Production
Shipping and Receiving
Operations
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• Order Picking and Processing
• Operations Management
• Forklift Operations
• Warehouse Safety
• Stock Counts
• Staff Management
• Report Preparation
• Employee Motivation
• Contract Negotiation
• Computer Literacy
• Process Improvement
• Record Keeping
• Forklift Operation
• Problem Solving
• Customer Service
• Team Leadership
Landmark High School
Buea Cameroon • 12/2019
Bachelor of Science: Computer And
Information Sciences
EDUCATION
Dangote Industries - Warehouse Assistant Supervisor Douala Cameroon • 02/2020 - 10/2022
community events, fostering positive relationships with local businesses and potential clients.
Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to the dealership.
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Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
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Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
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Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
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Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
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Improved warehouse efficiency by streamlining processes and implementing best practices.
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Reduced order processing times through effective delegation of tasks to team members.
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Increased shipping accuracy with thorough quality control checks and proper training.
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Maintained high safety standards, conducting regular inspections and addressing potential hazards.
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Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.
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Collaborated with other supervisors to develop cross-functional teams, improving overall operations.
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Implemented a more efficient layout of the warehouse floor, optimizing space utilization and workflow.
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Handled employee performance evaluations, providing constructive feedback for professional growth opportunities.
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Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
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Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
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Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
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Assisted in budget planning activities, identifying opportunities for cost savings while maintaining service levels.
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Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
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Ensured proper maintenance of warehouse equipment, scheduling repairs or replacements as necessary to avoid downtime.
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Utilized data-driven decision-making techniques to analyze performance metrics and identify areas for improvement in warehouse operations.
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Prepared orders for shipment by picking, packing, and labeling merchandise.
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Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
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Loaded and unloaded delivery trucks promptly for further distribution.
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Dangote Industries - Warehouse Lead
Douala Cameroon • 05/2019 - 02/2021
Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
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Packaged and shipped orders accurately to promote safe and quick delivery to customers.
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Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
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Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
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Assisted with stock takes and cycle counts to promote accurate inventory processes.
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Received and processed incoming stock to keep inventory levels accurate and up-to-date.
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Collaborating with other departments to optimize warehouse operations and keep production high.
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Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
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Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
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Streamlined order processing for faster turnaround times and increased customer satisfaction.
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Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
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Enhanced employee productivity with comprehensive training programs and performance evaluations.
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Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
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Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
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Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
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Assisted in budget preparation, tracking expenses, and identifying cost-saving opportunities within the warehouse operations.
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Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
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Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
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Implemented quality control measures to ensure products met company standards before shipment to customers.
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Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
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Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
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Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
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Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
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• Trained employees on equipment operation and safety protocols. Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
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Dangote Sugar Refinery - Warehouse Worker
Douala Cameroon • 03/2017 - 05/2019
Supervised warehouse operations by managing employees during shifts.
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Used hand-held scanners and physical logs to accurately track item movements.
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Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
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Reduced order processing times with streamlined picking, packing, and shipping procedures.
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Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
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Increased accuracy of inventory records through meticulous documentation and regular audits.
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Collaborated with team members to complete complex projects on schedule and within budget constraints.
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Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
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Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
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Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
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Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
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