Service Supervisor Quality Assurance

OT

OTIS TUCKER

**********@*****.*** 410-***-**** West Palm Beach, FL 33409

Seasoned Service Supervisor with 13-year background in maintenance service. Delivers under pressure and handles various tasks at once. Professional and friendly with excellent phone demeanor. Inspections management

Pump and tank setup

Progress monitoring

Shut-in production

Understanding of finances

Excellent personal service experience

Outstanding prioritization skills

Report generation

Quality control

Technologically savvy

Adaptive team player

Microsoft Office expertise

Courteous demeanor

Quality assurance controls

High-energy attitude

Senior leadership support

Problem-solving abilities

Customer relations

regulations knowledge

Morgan Properties West Palm Beach, FL

Service Supervisor

10/2009 - 09/2022

Documentation and reporting

Proficient in YARDI. OPS and Info Tycoon

Customer service

Scheduling

Repairs

Supervised team of 9 employees and delegated duties and responsibilities to each member.

Aided onboarding team members with one-on-one training sessions. Participated in various learning and educational opportunities to update and maintain job knowledge, including Maintenance University. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Quality management

After sales support

Strategy business planning

Team leadership

Budgeting

Employee supervision

Employee supervision

Technical support

Lake Clifton High School Baltimore, MD

Some College (No Degree) in Technology Education

Summary

Skills

Experience

Education and Training

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