Chino Hills,Ca

562-***-****

ad2svu@r.postjobfree.com

KATHERINE ROBLES

OBJECTIVE

To obtain a career where I can apply the skills I have gained with a background in customer service and sales. For an opportunity that will work towards professional growth and advancement.

EXPERIENCE

Prospect Medical Systems, Remote - Member Relations Representative

May 2023 - January 2024

● Assisting members with claims and referrals

● Empathy

● Meeting call quotas/ times

● Well versed in IDX and Microsoft Word

Maxum Therapy, Placentia - Front Office Administrator January 2022 - January 2023

● Manage several administrative/ clerical tasks

● Well versed in Practice Perfect EMR system

● Insurance verification

● Patient correspondence

● Spanish Translation

Protocol Agency Contractor, Calabasas — Medical Assistant Family Practice

MAY 2021 - January 2022

● Back office duties/Rooming patients

● Administering Vaccines/Patient calls

● Assisting Providers/Completing tasks

● Well versed in Epic EMR

Life Wellness Medical Center, Diamond Bar — Medical Assistant Dermatology, Chiropractic, Physical Therapy, Acupuncture MARCH 2018 - MAY 2021

● Calling in prescriptions/ insurance verifications

● Maintaining medical records

● Assisting in surgeries/ giving patients injections/ drawing blood

● Organizing staff schedules/ patient correspondence

● Meeting sales quotas

Edible Arrangements, Fullerton — Fruit Expert/ Operator MARCH 2016 - APRIL 2018

● Setting up deliveries

● Working towards customer satisfaction

● Taking customer orders/ Phone Calls

Starbucks, Brea — Barista/ Cashier

NOVEMBER 2015 - APRIL 2018

● Working in a fast paced environment

● “Lean Thinking”

EDUCATION

Fullerton College, Fullerton

2015 - 2017

North Orange County ROP, Fullerton - Medical Assistant 2011 - 2017

● Medical Assistant - Clinical and Administrative 2017

● Medical Careers II - 2015

● Kitchen Basics/ Frozen Desserts 2014

● Medical Careers I - 2014

● Child Development - 2013

● Graphic Design/Photoshop - 2012

● Computer Engineering/CAD - 2011

Troy High School, Fullerton — High school Diploma

2011 - 2015

SKILLS

● Time Management

● BLS Certified

● Bilingual(Spanish)

● Great Communication Skills

● Liaising with staff, suppliers and customers

● Dealing with correspondence, complaints and queries

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