Supply Chain Control Specialist

Helen Dong

*********@*****.*** 408-***-****

SUMMARY

● Highly organized, focused, and results-driven professional with over 10 years of experience working with various companies and industries to plan, organize, and control business processes and documents

● Over three years of experience working with engineers and project managers to design and install large-scale transportation infrastructure projects and supply chain management for medical and electronic assemblies for the manufacturing sector

● Responsible and dedicated office professional who is detail-oriented and capable of dealing with high volume in a fast-paced environment

● Capable of handling multiple tasks simultaneously while paying attention to details EXPERIENCE

SMART Modular Technologies Newark, CA

Document Control Specialist February 2022 - September 2023

● Maintained the company policies, procedures, work instructions, and records in SharePoint and ETQ to ensure they met ISO 9001 standard requirements

● Processed, and distributed the documents for review and approval through the Electronic Document Management System

● Coordinated with the Quality Assurance team members to ensure all departments followed Quality System Regulations and Guidelines to maintain ISO certification.

● Prepared and attended the Regulatory annual audits

● Assisted periodic review process

● Supported the user's requests and resolved the problems with prompt responses

● Maintained UL documents as a gatekeeper for Design Engineering

● Provided the users with training on how to use the new ETQ system Becton Dickinson San Jose, CA

Document Control Specialist September 2021 - December 2021

● Updated manufacturing documents (Specifications, procedures) impacted by the IVDR programs

● Worked with closed functions to collect information, monitor, analyze, and update status until completion

● Coordinated with Planning and Manufacturing to ensure manufacturing readiness of phase-out of old versions and phase-in of new versions of products in the implementation of labeling and packaging changes until product launch

● Prepared and submitted ECRs and ECOs

Beckman Coulter San Jose, CA

Project Coordinator / Supply Chain March 2020 - November 2020

● Supported R&D and project staff in procurement activities

● Worked with engineers on ECO to update BOM

● Requested quotes from vendors for new materials to get the best price

● Placed orders in Oracle E-Business Suite and tracked the existing orders to ensure they met the delivery schedules and expedited overdue POs to update the delivery status

● Followed up with the suppliers for the shipments

● Coordinated with the Shipping/Receiving to ensure the orders were received

● Managed inventory to keep track of stock and deliveries

● Checked the status and managed the cost for each project

● Resolved discrepancies in billing issues and shipping to maintain good relationships with the vendors Omnicell Milpitas, CA

Production Planner May 2019 - December 2019

● Reviewed the production plans and scheduled deliveries to track inventory level and material deliveries

● Worked with engineers and production manager on the implementation of Engineering Change Orders

(ECO) for components and their impact on delivery dates

● Managed MRP to release stocks for availability

● Released production orders in SAP for the Manufacturing to process based on the delivery schedules

● Worked on Agile to check ECO and deviation for the part that had a long lead time and updated BOM

● Worked with Purchasing on shortages to expedite the deliveries

● Resolved customer order problems with the Manufacturing

● Expedited Manufacturing and Shipping on priorities and pending production to ensure the order due date was met

● Updated the existing order status with the sales reps

● Reviewed and drove process improvements related to the orders and due dates Silicon Valley BART Extension Milpitas, CA

Document Control Specialist June 2016 - May 2019

● Worked with the Construction Management Team to control the distribution of project documents using Oracle’s Aconex software.

● Sent Request for Information (RFI’s) to subcontractor

● Processed incoming documents and delivered them to reviewers to evaluate

● Validated information from Submittals, NCRs, and Correspondences between the soft copy and hard copy for Design Drawings

● Checked the duplicated specification and revision of the Submittal documents

● Processed Change Orders and Invoices in the Aconex System

● Performed quality assurance on documents to ensure record data was accurate and up to date before submitting all documents to BART for closing the project Far West Engineering San Jose, CA

Office Coordinator Feb 2010 - May 2016

● Assisted Accounts Payable to pay for vendors

● Created monthly invoices for engineering services performed by the company

● Worked with project team members to prepare engineering plans and documents

● Resolved customer problems with contracts, change orders, invoices, and any necessary problems encountered to maintain a long-term relationship with customers NTK Technologies San Jose, CA

Customer Support Specialist / Buyer Jun 2007 - Jan 2010

● Generated quotes and lead times for customer orders in the High-Tech industry Fine Ceramic products

● Placed orders with the factory to provide updated lead times to the customers

● Performed inventory analysis of raw materials on hand to ensure material shortages did not negatively impact the production line

● Requested quotes for raw materials and placed orders with the suppliers

● Worked closely with project managers to track factory production cycles to update the delivery dates

● Tracked the international shipments between the factory in Japan and US distributions

● Worked with different carriers to resolve shipping issues to ensure prompt delivery dates Sierra Proto Express Sunnyvale, CA

Buyer Jan 2006 - May 2007

● Negotiated pricing with vendors to purchase bulk electronic components based on BOM

● Generated purchase orders for the manufacturing of Electronic Printed Circuit Boards EDUCATION

San Jose State University, San Jose, CA

Bachelor of Arts, Business Administration

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