Skilled Professional

MELANIE RYAN

Phone: 402-***-****

Email:ad2stw@r.postjobfree.com

**** * **** ***, *****, NE 68111

Objective

Customer centric professional with the willingness to learn new skills; experience with various office equipment, excellent interpersonal skills and more than 10 years of customer service. Seeking a next level opportunity with an organization that offers a constructive and professional environment with stellar communication and connections with customers.

Skills

Computer

Typing-30-35 WPM, Data entry, MS Word, Excel, Basic computer skills

Professional Skills

Ability to handle high call volume, Cash handling, Clear communication, Time management, Management skills, Customer service, Follow protocol, Problem solving Donecblanditfeugiat

Personal Skills

Analyzer, Flexible, Teamwork, Professionalism

Work Experience

SALES PERSON -PQH WIRELESS (CRICKET WIRELESS)-Omaha, NE- July 2023-Nov 2023

Greeting and assisting cell phone customer with their mobile phone services and devices.

Processing payments and credits to customers Cell Phone bill.

Using analyzing skill at a mental reasoning or research to gain insight into or solve problems with customers and devices.

Using account management.

Phone Activation.

Technical Support.

Handling all transactions such as cash, credit card, debit cards and checks.

Opening and closing the store location.

PATIENT ACCESS REPRESENTATIVE-CONIFER HEALTH SOLUTIONS -Omaha, NE-June2022-July 2023

Greeting and checking in patients

Gathering patient data

Collecting information and medical history

Collecting billing information and medical history

Checking patients in and out when they arrive for medical appointments

Knowledge to the states Hippa Law

Managing various types of paperwork and other clerical duties

CUSTOMER SERVICE REPRESENTATIVE – First Data- Omaha, NE – October 2016 – September 2021

●Responds to inbound customer inquiries regarding credit card accounts

●Review and explain account charges and card activation

●Initiates transactions to customer accounts such as payments, payment arrangements, and analyze customer issues to work toward resolution

●Assist banking customers who are victims of fraud, theft or identity theft, general account maintenance and escalation calls

CUSTOMER SERVICE REPRESENTATIVE – Bank of the West – Omaha, NE – October 2014- June 2016

●Responded to inbound customer service calls and inquiries regarding auto loans

●Worked with customers to set up payment arrangements, processing requests for titling and registering vehicles

CALL CENTER AGENT – Marriott Reservations – Omaha, NE – June 2016-August 2016

●Processed all incoming reservation requests, cancellations, and room changes received via telephone, fax or mail correspondence

●Explained guarantees, rates, cancellation policies and special requests to callers

●Followed sales techniques to maximize revenue and input proper data into reservation system using codes

●Provided copies, filed documentation, and general front office duties

●Deescalated irate customers and resolved concerns

CUSTOMER SERVICE & TECHNICAL SUPPORT – Sitel Corporation – Omaha, NE – June 2013-June 2014

●Answered incoming calls using scripted guidelines to assist client and contact management

●Achieved service quality score goals to adhere to customer satisfaction goals

●Received and executed high volume of calls on a daily basis

RETAIL SALES ASSOCIATE – Kohl’s – Omaha, NE – September 2008- June 2010

●Greeted customers and associates in a friendly manner and efficiently handled customer questions and requests

●Engaged in polite conversation, requested credit offers, explained savings for each transaction and asked the customer to complete survey upon thanking them for visiting the store

●Processed credit and cash transaction with balanced count

●Maintained necessary quality of merchandising on sales floor as outlined in the policy

●Cross trained to work in other areas as needed and maintained flexibility

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Education

HIGH SCHOOL DIPLOMA North High School - NE -2004

VARIOUS COURSES/AA DEGREE? Metropolitan Community College - NE -2011

References

Available upon request

Contact this candidate