Customer Service Information Technology

Ne’Vaeh Y. Nalty

Waldorf, MD 301-***-**** ******.*****@*****.***

Aspiring Information Technology Professional

Creative self-starter with growing skills in graphic art, cybersecurity, communications, and customer relations

Creative, skilled, and motivated college student with a passion for technology and entrepreneurship. Progressive leader with a demonstrated commitment to education and community service. Quickly adaptable to new and fast-paced environments and capable of effectively working on tight deadlines. A time-conscious and goal-oriented team player.

MS Office Suite Database & Networking Communications

Adobe Illustrator SQL & Python Java Script

PROFESSIONAL EXPERIENCE

Chesapeake Hall Frostburg, MD October 2021 – Present

Cashier/Server

Provided high-quality customer service to student and visitor patrons

Received and routed patron orders with accuracy and efficiency

Complied with food service health and safety protocols and procedures

Sam’s Club, Waldorf, MD June 2022 – August 2022

Merchandise and Stocking Associate

Provided guidance and support to members regarding purchasing decisions and merchandise locations

Promoted company products while engaging with members

Maintained safety of facility according to company policies and procedures by conducting safety sweeps

Promptly unloaded merchandise shipments while adhering to forklift spotting safety procedures

TopGolf, Oxon Hill, MD June 2021 – January 2022

General Guest Services (Runner)

Provided excellent customer service by greeting every guest in a friendly and approachable manner

Displayed resounding flexibility by assisting team members in caring for guests

Ensured guest safety while playing the game by reiterating rules as needed

Safely and swiftly delivered food items ensuring they remained warm and fresh for customer consumption Ensured guest satisfaction by adhering to TopGolf service standards

EDUCATIONAL/RELATED EXPERIENCE

Bachelor of Liberal Arts and Science in Information Technology Frostburg State University, Frostburg, MD (Recent Graduate,2023) Cumulative GPA: 3.3 (Dean’s List)

Human Computer Interaction Spring 2022

Developed basic human personnel interactions through cognitive processing and performing analysis using human-centered software

Operating Systems Spring 2022

Created operating systems using Unix and Windows OS installations to deploy software in act of administrative control on the device to make changes on a PC

Database Systems (I & II) Fall 2021/Fall 2022

Analyzed database applications, models, and designs using formulated database types; relational, object-oriented, and network-based systems running through Oracle RDBMS software

Created mockups and website designs on wix to demonstrate how a business would run through an eCommerce system

Network Implementation Spring 2022

Developed foundations of networking using internet protocols, security, and layered model types to implement existing networks

EXTRACURRICULAR ACTIVITIES

Independent Portrait Artist (acrylic, watercolor, sketch, graduation caps, etc.) Waldorf, MD Fall 2020 - Present

Thomas Stone HS Track & Field Team (Captain) Waldorf, MD Fall 2017 – Spring 2020

Cheer Extreme All Stars Waldorf, MD Spring 2015 – Fall 2017

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