Devin Kirkman, Customer Service Agent

331-***-****, ad2st5@r.postjobfree.com

PROFILE Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Works to keep and increase customer satisfaction with every phone call. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Several years of experience in various retail settings with a proven track record of job success. Dedicated to identifying customer needs and delivering effective solutions to all problems.

EMPLOYMENT HISTORY

Jan 2023 — Present Verizon Sales Rep., Mobile Generation Woodridge A pivotal role focused on delivering top-notch customer service to guide clients in choosing the best phone service, cellphones and technology that suits their needs. Candidates should have a keen interest in sales and a deep understanding of the latest gadgets, ensuring customer satisfaction and sales growth. Aug 2020 — Aug 2022 Employment Security Program Rep., Manpower Group Chicago Provided services related to the processing of claims for unemployment insurance benefits, including but not limited to interstate, military, other federal or trade readjustment; conducts benefit right interviews; provides orientation and clarifies eligibility factors; adjudicates minor benefit claim issues. Aug 2018 — Apr 2019 Target Tech Wireless Sales Associate, MarketSource Woodridge Position that delivers impeccable customer service. Our associates assist customers in selecting cellphones and fulfilling their phone service needs. You'll engage with the latest technology in the market to provide sales expertise and support customers' tech-endeavors.

EDUCATION

Jan 2014 — May 2015 Highschool Diploma, Community Prep School Colorado Springs Mar 2016 — Oct 2017 Certificate of Completion, Job Corps Center Collbran CISCO Completion (Networking and A+)

SKILLS Microsoft Office Expert

Ability to Work Under Pressure Expert

Customer Service Expert

Communication Skills Expert

Cooperative Expert

Computer Technology Expert

Ability to Multitask Expert

Ability to Learn Quickly Expert