TRACEY COLE

PROFESSIONAL SUMMARY

Enthusiastic team-player who is an excellent leader, listener and loves working with and helping people across the ages. Excels at building relationships and connecting with others in a genuine and compassionate manner.

E: ad2srt@r.postjobfree.com

P: 714-***-****

A: 2269 Salisbury Drive

Naperville, IL 60565

EXPERIENCE

Terros Health – Lead Crisis Clinician

Prescott Valley, AZ • 5/2021 - 10/2022

Attended community events/meetings to provide company representation for development and growth of the organization. To ensure smooth daily operations by handling staffing questions/calls, reviewing charts, hiring, training, perform crisis assessments in the community/hospitals to determine disposition, proper intervention, documentation, and provide resources/referrals as necessary. Partnered with law enforcement when necessary to provide Client-centered, trauma informed care with customer service, with clients’ rights and safety in mind.

Northern AZ Center for Addiction- Primary Therapist

Prescott, AZ 10/2018 – 5/2021

Performed intakes, discharge plans with dual dx clients and collaborated with them to create and update treatment plans to support their specific needs and goals. Provided group, individual, gender specific and family therapy and worked with families via phone to ensure continuity of care. Treated clients through the entire treatment program from residential through the 90-120 day stay.

Terros Health- Mobile Crisis Specialist

Prescott, AZ • 5/2017- 10-2018

Performs MH assessments in hospitals/community to determine post crisis needs Empower patients to evaluate their strengths/coping skills by creating safety plan to connect with law enforcement/community resources/referrals to assist locate placement for a higher level of care, if necessary.

Picky Pam’s at the Beach-Lice Removal Technician

Huntington Beach, CA 10/2015 – 4/2017

Performed head lice assessments on children’s heads to assess for head lice treatment. Educated and calmed parents and children to empower them with tools and information to become less agitated and worried about the issue. Attended local school/camps/event and attended local 4th of July event to execute larger lice checks and for business development. Was responsible for increasing sales of take home and aftercare products by 50%.

The Container Store-Sales Representative/Money Manager

Costa Mesa, CA 10-2013 – 4/2017

Responsible for product knowledge and follow through with customer enthusiasm on store floor with translation into sales. Assist in finding solutions for clients by sharing and conveying product excitement into sales. Accounting, balancing and deposit duties for ten register drawers.

The Walton Company-National Sales Manager

Huntington Beach, CA 2/2010 – 3/2013

Represented small gift manufacturer of laser designed recycled cork coasters made in the USA. Hundreds of unique all hand-crafted artwork neatly engraved on each hand made coaster they were successfully sold in hardware stores, gift shoppes, lighthouses, museums, and many gift shows across the country. The business expanded by 50% while I was working with them.

Advanced Access, LLC-Sales Representative

Anaheim Hills, CA 6/2009 – 2/2010

Generated leads for closer by opening sales call with real estate agents by selling website design, re-design, and new innovative lead generation by exciting caller with enticing tidbits about exciting products. Was consistently a leader sales board.

Fredrick Wildman & Sons-Regional Wine Specialist

Austin, TX 10/2006 – 4/2009

Representing fine wines from Europe and the New World from small growers and independent families to TX, LA and OK. Sold and marketed wines, hosted wine makers from other countries, wine dinners, special events/tastings, planned, budgeted, and successfully executed sales plans for future years to distributors in the TX Regional market. Consistently grew sales territory by 40%.

Horizon Wines-TX Wines Sales Manager

Austin, TX 2/2001 – 10/2006

Managed the Central Texas Warehouse and team of fourteen and to include a sales team of eight. Represented boutique domestic wineries and smaller European and New World wines. Assisted with sales and marketing to our customers in the restaurant and retail accounts in the Central TX region. We were consistently the #1 region within our company, often beating the Dallas and Houston markets! Managed inventory ran sales meetings, hosted events, tastings, winemakers/dinners based on schedules.

EDUCATION

St. Edwards University, Austin, TX - 2005

Master of Arts in Counseling

University of Wisconsin, Madison, WI – 1991

Bachelor of Arts in Psychology

SKILLS

Community engagement

Emotionally intelligent

Collaborative

Leadership

COMMUNITY SERVICE

Matforce

Prescott Valley, AZ

May 2021-October 2022

Adult Mentor, an organization that prevents substance use in Yavapai County by interacting with our youth, parents and community members with education and outreach.

Suicide Prevention Coalition

Prescott, AZ

May 20021= October 2022

Member, increasing awareness & education about suicide in to connect people to resources and supports they need to prevent completion of suicide.

Villa St. Benedict

Lisle, IL

November 2023-present

Assisted with life enriching activities and programs in an independent and assisted living settings. Aided in administrative tasks, sales, merchandising in gift shop, led special event fundraiser preparation/execution/post-event duties

MEMBERSHIPS

Granite Mountain Psychological Society – Member since 2018-current

Klemmer & Associates – Personal Mastery I & II 11/2017 – 1/2022

Presidential Award –“A” student throughout Graduate School

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