Human Resources Professional

AW Ashlee Wilson

Atlanta GA 313-***-**** ***********@*****.***

SKILLS Leadership Development

Staff Scheduling

Employee Engagement Initiatives

Change Management

Onboarding and Orientation

Human Resources Information

Systems

Record Keeping and

Documentation

WORK HISTORY HR ADMINISTRATOR 02/2022 to 01/2024

Hexaware Technologies Sandy Springs, GA

Managed full cycle of recruiting, hiring, and onboarding new employees. Prepared new hire letters, employee contracts, and corporate policies. Updated HR database with new employee information, changes in benefits, and other details

Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.

Collaborated with leadership to assess and improve policies across board. Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention. RETIREMENT SERVICES SPECIALIST 06/2021 to 01/2022

Data INC- UPS Sandy Springs, GA

Reconciled employee pension accounts against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor. Responded to pension plan inquiries from employees relating to enrollments, plan changes and company contribution amounts. Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions. Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.

Tracked pension eligibility, managed enrollment and administration of company retirement and financial benefits plans.

Conducted data entry and executed executive actions across multiple HR systems including WorkDay and Conduent

Developed and maintained strong relationships with clients to maximize satisfaction.

ADOPTION SPECIALIST 05/2018 to 12/2021

An Open Door Adoption Agency Savannah, GA

Updated database with new client information, changes in financial benefits offered to clients, and other details

Interviewed individuals and families to assess needs and provide informational resources

Completed time and expense tracking for monthly submission via excel and google workspace

Created various treatment plans and counseled families regarding medical care options, mental health, substance abuse, physical abuse, and rehabilitation issues

Managed sensitive case files with discretion and confidentiality HUMAN RESOURCES SPECIALIST 06/2016 to 05/2018

Memorial Health University Medical Center Savannah, GA Maintained personnel records in order to provide guidance and advice to both HR & other hospital departments in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement..

Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance..

Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics. Both remotely and in-person resolved employee complaints and grievances successfully through mediation and collaboration. Assisted in a mass open enrollment by collecting and/or updating employee information and providing guidance to employees as it related to new benefits programs.

PROGRAM MANAGER OF RESIDENTIAL SERVICES 01/2014 to 05/2016 United Cerebral Palsy Of Georgia Savannah, GA

Serviced clients by communicating regularly with guardians of residents, answering questions and addressing concerns.

Coordinated services and therapy for residents and managed attendance for scheduled appointments.

Managed payroll processing and benefits to compensate employees for service rendered.

Provided leadership, guidance and support to staff members. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Developed and maintained successful relationships with vendors, suppliers and contractors.

Managed office operations while scheduling appointments for department managers.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Coached new hires on company processes while managing employees to achieve maximum production.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Analyzed trends and data to provide employee and client turnover analysis, action planning and offered client retention and unemployment escalation assistance.

Developed and implemented training programs for staff. EDUCATION Bachelor Of Applied Arts And Science Social Sciences 12/2007 Tennessee State University, Nashville, TN

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