Customer Service

Tydria Dyson

Arlington, TX ***** ************@*****.***

Summary

Motivated sales associate with demonstrated history of excellent communication in customer service. Seeking experience in Information Technology field focused on customer service-based jobs. Skills

Interpersonal, Oral, & Written Communication Problem Solving Critical Thinking Communication Presentation Computer Skills Microsoft Windows Mouse & Keyboard Excel Word Outlook Teams Typing Time Management

Education

Associate of Arts in Business Fundamentals, Oct 2023, University of Phoenix, Online Coursework: Introduction to Web Development Teamwork, Collaboration, & Conflict Resolution Introduction to Computer Applications & Systems Critical Thinking in Everyday Life Experience

Dollar General, Arlington, TX June 2022 – Present

Store’s Associate

Utilized company inventory management software to effectively maintain the back stock room.

Promptly addressed and resolved complaints and concerns, delivering exceptional customer service.

Proficiently operated the cash register and credit card machine to efficiently process customer payments, ensuring smooth and accurate transactions.

Proactively suggested alternative items leading to outstanding customer interactions and a notable increase in sales.

Arranged merchandise in an enticing and organized manner, resulting in increased sales to boost sales. Lisa’s Chicken, Arlington, TX Aug 2021 – June 2022 Fast Food Worker

Facilitated clear and positive communication with coworkers and management, fostering a culture of exceptional teamwork.

Maintained a clean and organized environment by diligently cleaning and straightening tables and counters during and at the end of the shift, contributing to the overall cleanliness of the restaurant the restaurant stays clean.

Efficiently operated the cash register and credit card machine, ensuring seamless processing of customer payments.

Utilized computer technology to promptly process orders and resolve complaints within the system, ensuring efficient and accurate service.

Consistently earned high favor among customers, leading to an increase in loyal, repeat clientele and benefiting the company through a growing base of regular customers.

Successfully managed 15+ inbound calls per hour, efficiently processing customer inquiries and requests.