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Customer Service Project Management

Location:
Troy, MI, 48084
Posted:
January 15, 2024

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Resume:

Mahmudur Rahman

https://www.linkedin.com/in/mahmudur-rahman-899a8816b/• ad2sox@r.postjobfree.com • 313-***-****

PROFESSIONAL EXPERIENCE

Nolan Transportation Group, Troy, MI July 2021 – Present

Logistics Coordinator

Strategically optimized route efficiency for 20-25 truckloads and drayage, yielding daily profits ranging from $8,500 to $10,000.

Resolve operational issues promptly, escalating to management when necessary. Upheld exemplary customer service standards by ensuring swift responses to calls and emails.

Leveraged advanced Excel skills for meticulous data preparation and consolidation from TMS to spreadsheets.

Applied KPI analysis to identify efficient coverage, resulting in cost savings.

Demonstrated adaptability through engagement in diverse administrative projects.

Orchestrated the booking and scheduling of shipments with carriers, actively participating in rate negotiations as required.

Noya Jibon, East Coast Team January 2020 – December 2020

Project Management Intern

Assisted in defining project scopes, objectives, and resource requirements.

Supported the preparation and maintenance of project budgets and schedules.

Facilitate communication with vendors and suppliers to streamline project operations.

Conducted research projects to assess and enhance project efficiency.

RELEVANT PROJECT

Ford Presentation – Strategic Procurement Fall 2020

Completed research and analyzed the best three suppliers for Ford Motor Company and created a conclusion on which supplier would benefit the company most effectively.

Negotiation – Strategic Procurement Fall 2020

Researched the best and most fair deal for the company and supplier. Made a strong case against another team while using Zopa strategy to effectively have our points explained in a scenario.

EDUCATION

Wayne State University, Mike Ilitch School of Business, Detroit, MI Graduated: May 2021

Bachelor of Science in Business Administration GPA: 3.64/4.00

Majors: Global Supply Chain Management & Information System Management

Honors/Awards: Dean’s List: Fall 2018, Winter 2018, Fall 2019, Winter 2019, Fall 2020, Winter 2020.

LEADERSHIP & AFFILIATIONS

Event Manager – Bangladeshi Student Association/ Student Org. August 2017 – May 2021

Commissioner – Starz Night Lights Flag Football league / Non-Profit May 2022 – Present

Team Member- Mike Ilitch Marketing Association/ Student Org. August 2018– May 2021

SKILLS & INTERESTS

- Logistics: Freight Coordination, Supply Chain Management, Shipment Scheduling, KPI Analysis

- Technical: Data Analysis, Project Management, Budgeting, Forecasting

- Software: Freight Hawk-TMS, Microsoft Office (Excel - Advanced Functions for Data Analysis, Word, PowerPoint, Outlook)

- Soft Skills: Communication, Leadership, Problem-Solving

- Interests: Entrepreneurship, Football, Basketball, Cooking, Traveling



Contact this candidate