SHYKIA WEST

CHARLOTTE, NC · 336-***-****

ad2snm@r.postjobfree.com

An experienced QA Analyst in Banking, Financial sectors looking to support application quality and performance through enhanced quality standards, deploying strong QA testing strategies by defect logging, testing, and resolution before the launch or release of any new application or updated feature to the live user environment.

EXPERIENCE

04/2022 – PRESENT

MANUAL TESTER, td bank

Mitigate risks to line of business through timely and precise execution of manual/automated test scripts under moderate supervision

Write clear and concise defect/bug reports and track them to closure

Provide functional, technical, and regression testing for the system

Produce test results and screenshots and update in JIRA

Collaborated with line of business, business analyst, and developers to clarify requirements and address issues

09/2021 – 04/2022

TECHNICAL SUPPORT SPECIALIST, lewis james professionals

Provided the highest level of customer service to customers, whether these are current or prospective clients of the company

Assisted in the creation and maintenance of internal knowledge base articles, FAQs, and troubleshooting guides

Documented customer interactions and technical issues in the Salesforce system, ensuring accurate and comprehensive records

Collaborated and provided guidance to team members and escalated complex technical issues to appropriate departments for resolution

01/2021 – 07/2021

CLIENT CONSULTANT, wells fargo

Conducted comprehensive client needs assessments, analyzing financial data and understanding clients' goals and objectives

Maintained knowledge of industry trends and regulatory changes to provide accurate and up-to-date information to clients

Assisted clients in the application process, guiding them through the necessary documentation and requirements.

Provided quick, efficient turnaround time to maintain a fast paced schedule checking DocuSign packages for appropriate documentation

10/2019 – 04/2020

ACCOUNT MANAGER, 23rd group

Collaborated with cross-functional teams to ensure seamless service delivery, including operations, maintenance, and procurement.

Led vendor selection and management, ensuring the use of reliable and cost-effective vendors to meet client requirements

Ensured vendors are in compliance with company insurance and worker's compensation policy

12/2017 – 06/2019

RECOVERY SPECIALIST, bank of america

Conducted account research and analysis to identify reasons for delinquency and propose appropriate solutions.

Provided exceptional customer service, addressing inquires, providing account information, and ensuring customer satisfaction.

Maintained accurate and up-to-date account records, including payment history, contact information, and notes on collection efforts.

Assisted with resolving debit, credit cards, and business lending account by way of settlement, payment plans, or in full.

EDUCATION

UNIVERSITY OF NORTH CAROLINA OF PEMBROKE, pembroke, nc

Coursework in Industrial/Organizational Psychology

SKILLS

Experience working in an Agile (SCRUM, Kanban) environment/team focusing on a sprint deliverables

Experience in JIRA software for test creation and execution

Contribute to sprint planning, sprint review/retrospective and daily stand-up meetings

Ability to work closely with Developers and Product Owners to ensure features and bug fixes are shippable by sprint end

Software/Tools: JIRA, Zephyr, Confluence, MySQL, Browserstack, Excel, Load Runner

CERTIFICATES

Agile MBA

Scrum Fundamentals Certified

SQL for Non-Programmers

Contact this candidate