Rachel Shetty

***, **** **** **** *****, MC Layout

Vijaynagar, Bangalore 560040

US Address- 9 Valmere Court, Edison, New Jersey

Mobile: +91-988*******

US number 917-***-****

Email: ad2sn9@r.postjobfree.com

Executive Summary

Over 25 years of solid experience in Education, Client relationship management, Customer relations, business development, Operations, Implementations, New product development, Training, Project Management, Product Implementation & Consulting and executing business strategy and Sports environment

Guest professor of Management at PES College, Bangalore. India

Campus to Corporate trainings as a part time professor to the students of Christ College and Surana College Bangalore

Team manager of the India Under 19, Women’s cricket team that won the first world cup in South Africa-Jan 2023

Responsible for the development and implementation of key processes that impact the strategies of the Credit card business

Excellent Interpersonal skills, Proven abilities to build, nurture and leverage business relationships.

Successfully managed teams across multiple markets – Mexico, Brazil, Argentina, and India.

Consistently active contributor in Employee Engagement activities.

Initiated and set up the first women’s Initiative network team in American Express India

Chairperson of Sports and Games at Rotary at the District and Club Services Director at Rotary North West

Conducted the first exhibition match of the visually challenged Indian cricket team to create awareness of the blind team

As a Youth Service Director in 2022-2023, I created a new leadership program through sports for Government schools to help the youth build life skills

Conducted Team building in a diverse environment session to the professors at Jain College Bangalore

Education

1.M.B.A in Computer Information Systems Baruch College, City University of New York, USA

2.MA in Political Science Bangalore University

3.IELTS trainer certified by British Council

4.Black Belt in Six Sigma process from United States

5.Sports Essentials from Columbia University

Citizenship Status- US Citizen

Work Experience

2018- Present

Team Manager of the India under 19, women’s cricket team that won the inaugural world cup in South Africa -Jan 2023

Guest faculty of management at PES College, Bangalore, India

Part time professor teaching basic life skills like strategic management, communication skills, team work, leadership skills to the graduate students of Christ College

2013 to 2015

Director Training, Benlay Consulting

Evaluated workplaces and colleges to assess needed traits and skills to make the organization and institutions work better

Provided assessments and designed training programs to address identified issues

Completed presentations to help train employees and students in improving skill set areas

Completed post-training assessments and submitted evaluation reports to Clients

Trained MBA students with the necessary skills to transition them from Campus to Corporate. Some of the training programs include communication, interpersonal skills, leadership, conflict management, negotiation skills, project management, analytical skills and career planning

2010 to 2013

Director Business Travel Service Delivery American Express

Monitor trends and patterns in business performance to identify problem areas and take corrective action for continuous improvement

Led the team in line with company’s objectives and thought leadership to execute core strategies

Adept at identifying opportunities in enhancing profitability by partnering with key stakeholders across regions to drive premium revenue, retention and expansion to drive strategic partnerships with the external Clients.

Provided weekly trainings to teams on customer service based on feedback from Clients.

Provided On boarding trainings to new employees on a monthly basis

Collaborated with Internal & External client groups to drive the program to complete success. Ensure that smooth transition onto new systems. Working with multiple work streams to ensure that the market dynamics and requirements are highlighted & taken into consideration so that all gaps and loop holes are closed.

Communicating, escalating and collaborating with sales to understand their challenges and working with the project team to close them or work around ensuring that there is minimal impact to clients.

Provided trainings to teams on the performance management process, goals and objectives of the organization

Collaborated with directors across global markets to share best practices, identify opportunities for improvement and worked as a team to drive the relationship with Clients

Conducted trainings based on Stephen Covey’s 7 habits of highly effective people.

Managed a large team of managers including coaching, feedback and performance management

2005 to 2010

Head of Implementations, American Express India

Leading teams of Implementation Consultants that project manage end-to-end implementation of Corporate Cards, Business Travel Accounts, Corporate Purchasing Card and Corporate Meeting Cards products

Developed a team of high performers who have successfully executed complex and multimillion dollar implementations across various markets & regions

Collaborated with multiple functions within Global Commercial Payments team, Operations and other LOBs to deliver high quality service and strengthened client relationships.

Responsible for managing the relationship of large corporate card clients

Conducted trainings on new products and cross sell opportunities

Provided feedbacks to the teams based on performance on a weekly basis

Created a culture of passion around delivering the ultimate customer experience through experience and empowerment in work with teams

1993 - 2005 at American Express New York

Director Global Product Development (March 2003 till May 2005)

Senior Information Manger –Risk Information Banking (March 1995 to March 2003)

Data Security Manager (August 1993 to March 1995)

Global Project Lead for the decommissioning of the financial receivable systems

Business lead for the Remote Access management tool in Siebel for Latin America. This tool enabled American Express to provide consulting about identifying new program opportunities

Provided user support and trainings on the Information Security systems

Led the development and Implementation of analytical solutions to enable profitable business growth of Corporate and Consumer business

Directed the development of information management processes and tools such as prospect models and customer response models

Responsible for the end-to-end management of different segmentation strategies for the Credit card portfolio by working closely with the modeling team, marketing and Legal team

Responsible for driving the portfolio management strategies for the credit card portfolio including treatment analysis of different segments

Developed and executed marketing strategies through direct mail, OBTM and E-mail.

Led the District Expansion project from Analysis to Implementation. The objective of the project was to add more districts to increase the number of account numbers.

Apply AMEX leadership principles and project management principles to perform needs analysis, align client needs and ensure commitments are met

Global lead for the product development of Client relationship Repository- this included product development lifecycle, define and implement 3-year plan and strategies, project management, ensuring alignment between teams

Managed a team of managers providing coaching, feedback and work prioritization

Activities: Participated in the Junior Achievement program to teach underprivileged kids. Played a mentor’s role to employees at American Express. Participated in the forum for Women in leadership. Conducted many workshops like brown bag lunch speaker sessions at American Express. Guest speaker at the graduating class of 2016, Mount Carmel College. Conducted the Campus to Corporate program at Christ college. Conducted Communication and Presentation trainings at Logica and Kirloskar.

Chairperson of sports and games at the district level at Rotary Club, India. Club services Director at Rotary club Northwest.

Interests: Played Women’s Cricket team for Karnataka and Captained the under 19 Karnataka team. Played Throwball for Karnataka State team, take active interest in all outdoor sports and activities; like to travel, meet people and make friends.

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