Sulayne Garcia

Bronx, New York ******

845-***-**** ad2sl9@r.postjobfree.com

Skills

Inventory Handheld Scanners

Customer Relations

Order Fulfillment

Cash Register Systems

Issue Resolution

Work History

09/2023 to 12/2023

Trainee

Training Program – The Bronx, NY

Participated in weekly work-readiness training by communicating ideas and practicing work readiness etiquette

Attended weekly meetings to discuss and review program and individual goals

Gained educational, social, and work readiness skills

Demonstrated effective time management skills

Showcased teamwork skills by effectively working in different teams as assigned

03/2019 to 06/2022

Customer Service Representative/Brand ambassador

RUI, Comcast – Melville, NY

Informed customers about billing procedures payments and provided payment option setup assistance

Gave awareness of company services or new products

Made outbound calls to obtain account information

Set up and activated customer accounts

Used proven techniques to de-escalate angry customers during telephone interactions

Answered inbounds calls, chats and emails to facilitate customer service.

12/2020 to 06/2022

Package Handler

FEDEX – Bethpage, NY

Examined and inspected containers, materials and products to meet packing specifications

Scanned and sorted packages according to destinations and service type using handheld scanner

Loaded and unloaded shipments from truck and picked up and moved heavy packages and items using forklift

Kept up to date on safety procedures and correct lifting techniques to prevent injuries

Logged packing activities and filled reports in company database.

06/2015 to 11/2020

Cashier/Food prep

McDonald's – Melville, NY

Followed company safety standards for food quality and cleaning refrigeration

Processed transactions and made change for cash payments and accepted credit cards, debit cards and gift cards

Crossed sale products and introduce new ones.

Volunteer Work

Community Service Day Volunteer

· Organized tables table for food giveaway

· Distributed food to the public

· Created flyers and boxes for food giveaway

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