RIDAH ISLAM

WOODHAVEN, NY ***** . 718-***-**** ad2sjp@r.postjobfree.com

OBJECTIVE Highly organized and customer-focused Guest Service with more than 11 years of experience in the hospitality industry. Demonstrated ability to lead and motivate teams to deliver exceptional guest experiences. Seeking a challenging role where I can utilize my skills and expertise to enhance guest satisfaction and drive business growth

PROFESSIONAL EXPERIENCE Sheraton Dhaka – Banani Branch Dhaka, Bangladesh

Guest Service Manager Dec 2021- Present

● Oversaw the daily operations of the guest services department, ensuring efficient and smooth operations.

● Managed a team of guest service representatives, providing guidance and support to achieve department goals.

● Developed and implemented training programs to enhance the team's knowledge and customer service skills.

● Monitored guest feedback and implemented improvements based on customer satisfaction surveys.

● Resolved guest complaints and issues in a timely and professional manner, ensuring guest satisfaction.

● Collaborated with other departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage.

● Developed and maintained relationships with key clients and stakeholders to drive repeat business.

Le Meridien Dhaka – Nikanja Branch Dhaka, Bangladesh Guest Service Manager Nov 2014 - Dec 2019

● Overseeing the daily operations of the guest services department.

● Trained and mentored new guest service representatives, ensuring they were well-equipped to provide excellent service.

● Responded to guest inquiries and resolved issues to ensure a positive guest experience.

● Assisted in developing and implementing guest service policies and procedures.

● Conducted regular performance evaluations for the team members and provided constructive feedback for improvement.

PROFESSIONAL SKILLS

● Operating System -DOS, Win95, Win98, Win2000, WinXP

● Package - Opera, MICROS, FEOCUO, MS Office (MS Word, Excel, PowerPoint, Access), Adobe Photoshop, Adobe Illustrator, Front Page, dBase IV, Harvard Graphics, Eudora Pro, Google Chrome, Internet Explorer, Opera etc.

● Programming Language - QBasic, dBase, FoxPro, HTML

● Hardware - Knowledge in System Setup, Hardware Maintenance and TroubleShooting.

EDUCATION Americanos College Nicosia, Cyprus

Diploma in Hotel Management Sept 1999 – June 2003