ERNST JEAN

*** ****** ***** **. ****, TX *****

Tel: 407-***-****, 281-***-****

ad2sje@r.postjobfree.com

IT SUPPORT PROFESSIONAL MULTI-LINGUAL-French, Spanish, Creole.

IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs.

•Unparalleled internal and external customer service from previous work experience

•Familiar with Microsoft Word, Excel, PowerPoint

•Laptops, PC repair and other mobile devices- upgrades, maintenance and troubleshooting

•Network security and infrastructure for small and medium networks

TECHNOLOGY SUMMARY

Systems: Windows 7/8/10, Linux Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors.

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing.

KEY SKILLS

•Install, repair, configure computer hardware, software, systems, networks, printers and scanners.

•Ability to stick to deadlines, prioritize and display problem-solving skills.

•Virus and malware mitigation, cleaning infected computers and implementation of Encryptions.

•Cloud Platform Support to include Microsoft Intune, Azure, Office 365 and Google Cloud Applications

•Ability to operate on power Bi.

•Navigate graphical and command line environments.

•Familiar with roles of various Linux distributions (e.g., Ubuntu, Red Hat, Android)

•Experience operating Linux using graphical and terminal interfaces.

•Knowledgeable in Linux file structure and permission management

EDUCATION

From: August 2023 studying Python from Austin University.

MyComputerCareer Houston Campus Status: Graduated

Information Technology Security & Administration Program

Specializing in Computer Networking, Security and Server Administration

Certifications: MTA, CompTIA A+, Sever, MTA Server, Linux, Security, MTA Networking etc.….

National Academy of Diplomacy and Consular

Associate degree in International Relations and Diplomacy, Haiti 2013-2015

Chemtek, Port-Au-Prince, Haiti 2001-2004

Bachelor’s Degree in chemistry

General Chemistry, organic 1 et 2, instrumental chemistry, quantitative chemistry and qualitative, analytical chemistry etc. ...

EXPERIENCE

OneSource Building Technologies 11/2021 to September 2023

Working as an IT Project Coordinator,

Coordinate recruitment and assignment of field resources for timely completion of all required service and project work activities within company established profit margins.

Allocating and assigning internal technicians and/or external partner resources to perform technology services for customers.

Ensure field resources are on-time and prepared; completing the preparation phone calls (pre-calls) as needed. Ensure customers’ needs are met in a timely and cost-effective manner.

Manage incoming client requests, providing progress status to Management, customers and team via phone email and meetings, as required, etc.

Assisting the international technicians to complete their scope.

Answer incoming calls and requests, troubleshoot, solve problems, and provide resolution to supported users within the contracted scope of support for each client.

Performing failure analysis to evaluate all processes and diagnose all software systems.

Help the technician to complete their tasks remotely via TeamViewer or any desk app, perform air magnet etc.

Perform sites survey etc...

Assist the techs via WEBEX with WAN, LAN, T1 or CP Rooftop installation…

Worked in call Center/ received bunch of calls everyday.

CSAT-Solutions 09/2019 to 11/2021

Worked as an IT technician. Inspect units for cosmetic defects and reports findings in traveler. Complete repair ticket (traveler). Read and research specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments. Place orders for any parts needed for repairs. Compare findings with the customers reported problem and advise customer call center of failures found. Assemble, disassemble, install and configure new computer components for Dell, Lenovo and Apple, including operating software or peripheral equipment using hand or power tools. Test and install operating system and applications. Manage hardware, software installations and troubleshooting.

Houston Methodist Hospital, Medical Center 09/2018 to 09/2019

Work as customer representative, ensure the safe and efficient parking of guest vehicles and help customers with questions and concerns. Excellent customer service and courteous.

MV Transportation, Orlando FL 10/2017 to 07/2018

Medical transporter/Driver; Transported people with disabilities and customers with special needs to medical’s appointments, school, work, markets. Assisting with loading and unloading wheelchairs, communicating over the radio with dispatch, walking customers to their appointment sites. Good customer service.

Piano Player/Musical Director

Directed praise team and musicians, assisting with practice for services, motivating praise team to attend rehearsal, providing vocal coaching.

Oxfam Quebec, Haiti 11/2010-05/2016

Logistics Assistant: Responsible for staff transportation to work sites, constructions supplies, and grocery stores. Handled inventory, materials purchasing, handled incoming/outgoing calls and faxes.

Pharmacy Perou, Haiti 03/2005-05/2015

Chemist Responsible for products and development of new products, fabrication of natural medications, ordering, inventorying, medications labeling, entering data, answering incoming calls and assisted clients with questions and concerns.

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