DANNY OTTAWAY

San Antonio, Tx *****

210-***-****

ad2siq@r.postjobfree.com

SKILLS

● Excellent communication skills both written and orally.

● Customer service

● Active listener

● Proper phone etiquette

● Computer literate

● Ability to learn quickly to take on new roles as needed.

● Ability to use a multitude of hand tools when required. Experience

September 2018- November 2020

Allied Fire and Protection

As a field technician I was responsible for communicating with the customer about issues with commercial fire systems. Troubleshooting of the system and relaying the findings back to the customer with a parts list and cost analysis for repair. Getting in contact with proper office personnel for parts ordering if not available on the truck. Returning to the job site for completion of work and final billing. March 2005-July 2018

ADT Security Field Service Technician

Communicated with the end user for issues and possible additions to the existing security system. After troubleshooting inadequacies with existing systems and repairs presented the owner with a completed bill and explanation of services performed for final billing. Information was then entered on the technician's laptop. Emailed receipt to customer.

January 1995-March 2005

Protection One Field Service Technician

Installation of home and small business security, camera, and or access control systems. Maintained a high standard for cable runs in order to keep future damage from occurring. Final demonstration and instructions to the end user for proper use of the system.

December 1983 - December 1986

United States Army Fort Lewis, WA

Track and wheeled vehicle mechanic

Ranger Support Element

Railhead Tie Down crew member

M2 .50 Gunner

Rank-E4 Specialist

The 2 year gap in employment history is due to Long Term Disability for having 5 surgeries on the left knee to include joint replacement.