SAI CHANDRA SANKA

System Engineer

+1-470-***-**** ad2sil@r.postjobfree.com

http://www.linkedin.com/in/sai-chandra-s

Highly motivated Information Technology professional offering exceptional technical and interpersonal skills. I bring over 7+ years of accomplished industry experience and technical expertise in the areas of Windows Server/Active Directory Administration/Migration, SCCM Administration, Application Packaging, SCCM Reporting, VMware, Data Center migration and operations, Office 365 Migration, and Desktop Support. Highly customer-oriented and skilled in effective oral and written communications. Demonstrated problem-solving abilities and drive to learn and take on new challenges.

The responsibilities of this individual will have a focus on administering application installer/uninstaller packaging and service ownership around Prohibited Software and application management lifecycles for Systems Management Services. This will include, but not be limited to, Application Packaging/Scripting and Deployment, PowerShell scripting, Microsoft Endpoint Configuration Manager/System Center Configuration Manager (MECM/SCCM) Administration, and SQL Reporting Services to globally monitor and manage Windows systems to ensure a stable, secure, and productive environment for the company. Duties will include service monitoring, infrastructure and client/user support, ticket queue management, technical roadmap and planning, as well as project and upgrade work for the supported services and application.

TECHNICAL SKILLS

Packaging Tools: Admin Studio, Wise Package Studio, Orca

Sequencing Tools: App-v 5.0/5.1, VMware Thinapp 5.1.1

Deployment Tools: SCCM 2012, Power-shell App Deployment

Operating Systems: Windows XP/7/8/10,11

Scripting Languages: Wise Script, Batch Scripting and Power-Shell Script

Active Directory: Active Directory Design, Active Directory Replication, Active Directory Maintenance, and Troubleshooting, Azure Active Directory, Group Policy Management, Group Policy Design and Structuring, Group Policy, Troubleshooting, DNS Server Management Zone, Design DNS Server Troubleshooting

MS Office 365: Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, SharePoint, Teams, Intune (MDM)

Operating Systems: Windows servers [2000, 2003, 2008, 2008 R2, 2012, Windows client OS XP/Vista/Windows 7.

Deployment Tools: SCCM 1809 and SCCM 1902, Active Directory, Group Policy

Application: MS Office 2003-2013, MS Outlook 2003-2013, MS Visio, MS Project, Adobe Acrobat, Honeywell, Google Chrome, Mozilla Firefox.

PROFESSIONAL EXPERIENCE

Walmart, Bentonville, AR

System Engineer December2022–Present

Proficient in creating, modifying, and maintaining SCCM application packages for software deployment.

Strong knowledge of Microsoft System Center Configuration Manager (SCCM) and its application packaging capabilities.

Skilled in troubleshooting packaging-related issues and resolving conflicts during deployment.

Working Experience on both Windows 10 and Windows 11 upgrade applications, UAT, remediation, QA, Pilot, Prod for the Applications.

Experience in testing and validating application packages to ensure functionality and compatibility across different platforms.

Excellent documentation skills, with a focus on maintaining detailed records of packaging processes and procedures.

Stay updated with the latest industry trends and technologies related to application packaging and deployment.

Act as primary administrator for SCCM/MECM, including package creation and deployment, collection creation and maintenance, reporting, and monitoring.

Design and create custom XML files to support application configuration and deployment requirements.

Collaborate with application developers and system administrators to understand XML file specifications and integrate them seamlessly into deployment workflows.

Develop and maintain scripts (PowerShell, or similar) to automate repetitive tasks related to application packaging and XML file creation.

Develop and maintain batch scripts to automate repetitive tasks related to application packaging and deployment.

Implement scripting solutions for software configuration, updates, and system optimizations.

Identify opportunities for process improvement and implement automation solutions to enhance efficiency.

Create and implement PowerShell scripts to assist with deployments and reporting.

Manage Intune environment for mobile devices, including application deployments and security policies.

Work closely with the IT Security Team to address vulnerabilities and compliance for all endpoints.

Demonstrated strong troubleshooting skills using In-depth understanding of application model in Configuration Manager

Software packaging skills including MSI, Install Shield and legacy setups.

Provided technical support and guidance to end-users during the upgrade process, addressing inquiries and resolving challenges promptly to ensure user satisfaction and a seamless transition to Windows 11.

Documented detailed procedures, configurations, and troubleshooting steps to create a comprehensive knowledge base for future reference, enabling efficient problem-solving and knowledge sharing within the team.

Expertise in Installation, Configuration and administration working knowledge of Office 365 & Microsoft Exchange 2010, 2007, 2003 administration.

Excellent hands-on Managing Forest, multi-tree, Active Directory Domain Infrastructure and Naming Services and AD Forest consolidation as well as Office 365 Exchange Online Deployments.

United Health Group

System Engineer / M365 Security SME July2022–December2022

Working knowledge of integrating Office 365, Exchange, Skype, Teams, Zoom, WebEx. Experience with design and implementation of IT projects and major efforts, including documentation, communication, and coordination of all components.

Responsible for all Microsoft Exchange systems and Office 365/Active Directory Engineering.

Updated current Exchange 2010 infrastructure to the latest service pack and applied all security patches.

Installed and configured 14 CAS Servers and 12 Mailbox Servers.

Planned and implemented transition from Exchange 2010 to Exchange 2013 for 19,600 users.

Used Commvault to schedule backups.

Installed and Configured Certificates on CAS Servers.

Migrated all users and databases to Exchange 2013 platform.

Planned for hybrid set up of Office 365 with on premise Exchange infrastructure.

Configured ADFS based identity federation to provide users with a single sign-on (SSO) experience.

Set-up DirSync for directory synchronization.

Tested synchronization with cloud services before migrating any active directory/Exchange databases.

Planned batch moves dependent on bandwidth available.

Deployed a Database Availability Group to provide high availability of databases.

Created lab environment to test integration of Microsoft Lync 2013 with Exchange 2013, Polycom, and other on-premises technologies.

Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendar.

Created transport rules, blocked spamming IP addresses and domain names in the Exchange system.

Provided support to users via phone, email, in-person or remotely to Exchange/Lync end-users.

Troubleshooting of issues related to MS Outlook, database health, and client access. Created and maintained documentation for Microsoft Exchange environments pertaining to changes, installs, and daily operation, databases, Active Directory, and some key PowerShell scripts to use.

Restored Exchange mailbox data to user's inbox from backup on an as needed basis.

Utilized PowerShell Scripts to automate processes and tasks.

Client: Micron Technology, Boise, ID

TCS ID: 2041334

System Engineer/Office365 June2021–July2022

Experience working on projects and within technical teams - Strong experience with the Microsoft Windows OS (all versions) in a corporate environment - Strong experience with Microsoft Endpoint Configuration Manager / System Center Configuration Manager (MECM/SCCM) infrastructure and service management - Experience with SRS and web reporting.

Successfully packaged and deployed a wide range of applications, ensuring compatibility with various operating systems and configurations.

Collaborated with application owners and stakeholders to gather requirements and customize packages according to organizational needs.

Conducted thorough testing to identify and resolve application conflicts, ensuring smooth deployment across diverse endpoints.

Implemented automation scripts and PowerShell commands to streamline the packaging process, reducing deployment time by 30%.

Worked with the team providing guidance, training, and mentorship to enhance their skills and productivity.

Working knowledge of integrating Office 365, Exchange, Skype, Teams, Zoom, WebEx. Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components.

Responsible for all Microsoft Exchange systems and Office 365/Active Directory Engineering.

Updated current Exchange 2010 infrastructure to the latest service pack and applied all security patches.

Troubleshooting of issues related to MS Outlook, database health, and client access. Created and maintained documentation for Microsoft Exchange environments pertaining to changes, installs, and daily operation, databases, Active Directory, and some key PowerShell scripts to use.

Restored Exchange mailbox data to user's inbox from backup on an as needed basis.

Utilized PowerShell Scripts to automate processes and tasks.

Created new user accounts, shared mailboxes, distribution lists and set quotas.

Worked with Flexera Admin Studio 11.0 to repackage various applications and build MSI packages and Transforms MST and Patches MSP.

Creation of new Windows Installer packages and repackaging of existing Windows Installer packages support application upgrades and compatibility with Microsoft XP.

Perform thorough testing of packaged applications and custom XML files to ensure functionality, reliability, and security.

Troubleshoot and resolve any issues related to application deployment and XML file integration.

Led end-to-end migration projects, assessing on-premises infrastructure, designing Azure-based solutions, and executing migration plans to ensure minimal downtime and maximum efficiency.

Collaborated with cross-functional teams to gather requirements, identify dependencies, and develop comprehensive migration strategies aligned with business goals.

Utilized Azure services such as Azure Migrate, Azure Site Recovery, and Azure Database Migration Service to migrate applications, databases, and infrastructure to the cloud.

Conducted pre-migration assessments and post-migration validations to ensure the integrity and performance of migrated workloads.

Provided technical expertise and guidance to stakeholders, addressing concerns and ensuring a smooth transition to the Azure environment.

WE Energies, Milwaukee, WI (USA)

Windows Systems Engineer Apr’19 – May2021

Packaged and deployed software applications, updates, and patches using SCCM, adhering to industry best practices and company policies.

Collaborated with IT support teams to troubleshoot application-related issues, providing timely resolutions and minimizing downtime.

Conducted regular audits to ensure compliance with licensing agreements and software usage policies.

Maintained detailed documentation of packaging processes, version histories, and deployment procedures for reference and audit purposes.

Expert in creating MSI, MST, Setup Capture using Install Shield/Admin Studio.

Prioritized application packaging requests to meet hard dead-lines and Service Level Agreements (SLAs)

Worked closely with application owners on any or all the application request phases until completion.

Developed a custom install prompt used globally for user interface push deployments to enhance end user experience by allowing end users to install or defer installs.

Assisted in the creation of a SharePoint application packaging website for application owners globally to submit requests and track progress from start to completion.

24/7 On-call rotation for software install and SCCM support.

Wrapped applications using Warlock tools - Developer, Tester, Scheduler, OPS Packager and OPS Advertiser tools.

Used Warlock tools to tie application groups to Packages, create Advertisements for UAT environment, create production advertisements and tie the app-groups to the Collections and push the application to the Master Distribution Server

Managed the application database using Microsoft SCCM 2007 for Packages and Advertisements in both UAT and production environments.

Performed QA tests for the applications in production, worked as a primary interface with the business users and passed the application through User Acceptance phase.

Packaging and deploying software applications using SCCM or other software deployment tools.

Creating custom packages for applications that require special installation requirements or configurations.

Developing and maintaining software installation procedures, including testing and documentation.

Collaborating with software development teams to ensure that software applications are properly packaged and tested.

Troubleshooting and resolving issues related to software deployment, application packaging, and installation.

Developing and maintaining scripts for automating software deployments and installations.

Providing technical support to end-users for software deployment and installation-related issues.

Ensuring that software deployments comply with corporate security policies and standards.

Participating in IT projects and initiatives, such as system upgrades, migrations, and integrations, as required.

Client: Thermo Fisher Scientific, Pittsburgh, PA

TCS ID: 1614158

System Engineer / Active Directory Engineer Oct’18 – Mar’19

Experience in Active Directory (maintenance, upgrades, Group Policy management, troubleshooting) and changes to meet the clients growing needs of Windows servers management and administration.

Identity and Access Management systems management (AD, Azure AD, ADFS) and Work closely with the Development and QA teams on architecture and technologies.

Research and development of new technologies based on client project pipelines and internal improvement programs.

Assist with service provider oversight to ensure service providers adhere to defined operational standards, maintain service level commitments, and that they provide metrics for PKIs.

Provide advanced engineering support to production support teams for complex application performance and infrastructure issues.

Experience in Installing, Upgrading and Configuring Microsoft SQL Server and experience in Migrating data from SQL Server 2008 to SQL Server 2012.

Good experience in creating PowerShell scripts for automating cluster creation and storage accounts in the production environment.

Exposures with Azure Active Directory compatibility. Extensive experience in deployment, migration, patching and troubleshooting of windows 2008 and 2012 R2 Domain Controllers in Active Directory.

Monitoring the Active Directory Replication status of the Domain Controllers.

Installing, configuring, and maintaining Active Directory Experience on AD Integration/migration with other companies AD using ADMT and Quest tools.

Designing and implementing a new Active Directory Environments for Users and Application hosting, respectively. Provision Windows Server 2016 servers using BladeLogic Server Automation for the new Domain Controllers on VMWare infrastructure.

Develop and maintain standard processes to ensure AD service levels are met. Lead global team of administrators to adhere to AD governance model and security standards.

Establish and maintain best practices, processes, procedures to underpin the onboarding, transfers and offboarding processes for AD Accounts (User, Service, Generic, Vendor)

Implement and manage appropriate metrics to provide management visibility of platform performance. Review AD capacity and disaster recovery plans. Innovate and improve the features of the AD service.

Resolve and conduct root cause analysis of system performance/failure issues.

Review and recommend options to improve the effectiveness of the global AD infrastructure; research/plan/execute migration to Server 2012 Domain Functional Level.

Provide Azure technical expertise including strategic design and architectural mentorship, assessments, POCs, etc., in support of the overall sales lifecycle or consulting engagement process.

Manage production and maintenance of system documentation and standard operating procedures.

Responsible for making decisions regarding the support and maintainability of AD on a day-to-day basis.

Strong understanding and background of working with a complex Active Directory infrastructure and the requirement of strictly following standards, procedures, processes.

Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)

Knowledge of DNS, Kerberos, and Windows Authentication, to include authentication with other technologies for Single Sign-On.

Develop, update, document and manage GPOs across complex multiple domains, network environment.

Develop and maintain backup and recovery practices and procedures which will be executed by network and production coordinators.

Client Focus (Broadcom), Atlanta, GA (USA)

Windows System Engineer May’17 – Sep’18

Performed SCCM client installation, software distribution, remote control, and other SCCM issues; performed packaging and deploying applications using SCCM 2007 & 2012 / version 1802,1806,1810, Advanced Installer, Wise Packager, Admin studio, APP-V 5.1, etc.

Performed SCCM Administration, deployment, packaging, network inventory, boundaries, installer, and network designing. Designed and installed Microsoft System Configuration Manager 2007/2012, PowerShell, and wrote VB Scripts.

Performed SCCM configuration and implementation; installed and configured SCCM Central and Primary Site server, packaging Software’s and Images for remote installation through SCCM.

Deployed and supported Windows Servers 2008, 2008r2, 2012, 2012r2, 2016 in the physical and virtual environment

Delivered technical support to all users in the Windows 7/Windows Server 2010 Active Directory/GPO and Office 365 environment.

Worked with vendors for installing and troubleshooting applications on Windows Servers 2008, 2008r2, 2012, 2012r2, 2016.

Installed and configured of TCP/IP Based device and supporting and administrating the IIS servers and Veritas Cluster.

Deploying security patches to all windows servers by creating advertisements and packages using SCCM 2007 for Prod and SCCM 2012 for UAT and Pre-Prod.

Deploying OS like Windows server Windows Servers 2008, 2008r2, 2012, 2012r2, 2016 in UAT, Pre-Prod and Production in both physical/ virtual environments.

Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion.

Participated in root cause analysis for problem records related to major incidents and after-hours on-call rotation.

Fortune Data Product, India

Desktop Support May’14 – Aug’15

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

Involved in troubleshooting and administration of Active Directory and Blackberry Enterprise Server Support and performed diagnosis and maintenance of MS Exchange servers and MS Outlook.

Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.

Create, test, and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution.

Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services.

Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security, and network management practices

Populate Knowledge Management system with resolutions and workarounds.

Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support.

Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints.

Enterprise Mobility Management administration - enrollment and management of mobile devices.

EDUCATION

Jawaharlal Technical University

Bachelor of Engineering 2014

Colorado Technical University

Master of Science in Technology 2017

References Available Upon Request

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