Customer Service Data Entry

Caroline J. Dumbuya

MOB 610-***-****)

EMAIL ID – *************@*****.**

OBJECTIVE:

Looking for a position with opportunity advancement to accomplish career goals and contribute to the efficiency of the team. I would like to utilize skills and experience to the fullest in the goal of achieving company mission.

PERSONAL EXPERIENCE:

I am very optimistic, team player & a self-starter.

Motivated Customer Service Professional with three years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.

EDUCATIONAL QUALIFICATION:

Bachelors of social science in peace and conflict studies, general (2020)

EITH computer school (2015)

ADDITIONAL CERTIFICATION:

Certificate of participation at Traffic Enumerator and pedestrian traffic volume ( July 2020)

WORK EXPERIENCE

Customer service 2020-2022

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

LSG SKY CHEFS

2022 – Currently working

Coordinate Prepare plate and pack required food for all flights according to customer specifications, recipes and diagrams. Deliver finished trolleys to Final Hold Cooler in the Transportation Department.

PERSONAL INFORMATION:

DATE OF BIRTH: 4/4/1994

LAGUAGES KNOWN: English, Creole

PLACE: PHILADELPHIA, USA

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