William W. Harris

***** ********** ***, ***. * ■ Germantown, MD 20874-4406 ■ 571-***-**** ■ ad2sey@r.postjobfree.com

Network Services Management

Solutions-focused, well-rounded technical services management professional with extensive experience balancing business, technology, and customer needs to achieve highest quality results at lowest possible cost. Successful at directing and training highly skilled teams in designing, building, and implementing cost-effective technology solutions and tools per client/business requirements. Excel at integrating, migrating, and consolidating network infrastructures to maximize enterprise/service performance. Solid in ITIL methodologies and ISO 9001:20000 standards. Able to identify and respond to customer needs through open communication, collaborative teamwork, and win/win negotiations. Strong track record at leveraging relationships, resources, and emerging technologies to deliver complex IT projects on time and within budget. Accustomed to working in a fast paced environment with ability to adapt very quickly.

Core Leadership Competencies

Integrating Technology & Business Solutions

Resource Identification / Allocation

Technology Needs Assessment / Pricing

Project Costing / Planning / Implementation

Team Recruitment / Development / Deployment

Leveraging Strategic Partnerships

Process & Quality Improvement / Metrics

Vendor / Customer Relations & Negotiations

Business Continuity / Disaster Recovery Planning & Implementation

ITSM/ITIL Processes

Professional Experience

Capital One – McLean, VA. 07/2018 - Current

Lead Platform Engineer

Responsible to provide Carrier Networks and oversee network design and Tier-3 operations support for Capital One’s Networks. This process also involves the financial justification that would warrant the implementation of an Optical Ring to support Capital One’s business objectives. Collaborate with Core Engineering and Production teams on various design projects using in-depth knowledge of the latest design trends and software to lead the way.

Key Projects Delivered:

Edge Network Engineering, performed the following projects:

oTasked with the responsibility of creating a Versa SDWAN Dashboard to monitor important CORE areas of the SDWAN network that supports Capital One. Through research, developed multiple Dashboards to track the performance of the Ashburn, Chicago, San Jose and Seattle SDWAN infrastructure and key performance Appliances to better monitor and focus in on areas which require immediate attention.

Worked with Versa Networks, whose SDWAN product utilized by Capital One, to develop "Threshold Alarms" to track the committed rate and full Burstable MPLS, INET as well as Non-Burstable circuits in Capital One's Back Office network connectivity by generating network Alarms if network traffic goes over the circuit committed and FULL port size of the provided circuit.

oThis method would track circuit performance whether a dedicated full bandwidth ckt. or a burstable variable rate circuit such as MPLS or INET. Developed a method in the Versa Director by creating Threshold Alarms to track the utilization of circuits that reach a pre-defined utilization point therefore tracking how often the threshold is breached. This will trigger whether the circuit is performing to expectations and an upgrade or downgrade may be needed.

Worked with Versa Networks and the Edge Network team to Design & Implement Guest wireless QOS/COS “Best-Effort” Filter. This COS filter will track the incoming Guess Wireless traffic into the Versa Appliance from the client side, setting this traffic as “Best-Effort” for the outbound WAN interface. Therefore in a WAN bandwidth starvation scenario, all priority traffic will be sent first and Guess Wireless traffic will only be transmitted on a "Best Effort" basis.

oThis method was created in order to track Guess Wireless traffic entering our Back Office locations so priority company traffic is not hindered due to Guess Wireless traffic.

oCreated a QOS/COS filter and deployed throughout Capital One's Back Office environment setting Guess Wireless traffic to the lowest network traffic therefore giving priority throughput to higher priority company traffic.

Worked with the ESM team and our internal Carrier team to develop the Distributed Antenna Systems RFP to engage an EF&I vendor to support Capital One's DAS system.

oWorking with the ESM team, researched credible DAS vendors to perform EF&I support to Capital One's Neutral Host DAS systems.

oResulting support and hiring of recommended DAS vendor through collaborative buy in and support.

Worked with Capacity Planning and developed performance monitoring capabilities for the 100 Gig Point-to-Point DCI network circuits, MPLS & INET connecting Capital One's four Regional Data Centers in Ashburn, Chicago, San Jose and Seattle through CA Performance. This effort will track our network utilization for these very important circuits and alert us on needed upgrades and performance degradation.

oNeeded a concise and dependable format in order to monitor and track the utilization of key network circuits to the company.

oWorked with Capacity Planning to develop circuit performance statistics to be monitored and tracked.

Responsibilities and Duties:

Conduct the network feasibility study needed to justify the deployment of an Optical Ring.

Conduct the financial assessment for the justification of an Optical Network Ring.

Perform the site assessment for the physical infrastructure needed to support a fully resilient Optical Ring infrastructure.

Layout the overall network design needed to meet business goals and requirements in support of the core network infrastructure.

Develop test prototypes and scenarios to ensure a solid and resilient network infrastructure.

Create network design drawings depicting the optical networks and how they interconnect into Capital One’s core network infrastructure.

Maintain engineering records and designs

Oversee design implementation and final hand-off.

Coordinate with other engineering teams and management to insure smooth and reliable transfer on network data.

Maintain the Optical Network inventory on rings.

Create SDWAN network diagrams depicting connectivity on the Optical Rings and off ring.

Create WALMART network diagrams depicting network connectivity Domestic and International.

AT&T - UVN – Herndon, VA 2015 – 2018

Solutions Architect – Consultant (Remote)

Responsible for the Pre-Sales Design – new UVN Rings

Attend and support requirement gathering and validation of the UVN Shaping Request with Account Teams and clients

Alternatively, accept Validated UVN Shaping Request from Sales

Launch and track UVN Fiber Request Process, expediting as appropriate.

Review Fiber Quote

Load Fiber Quote into Ciena or Cisco optical design tools and generate design output, as appropriate

Interface with EF&I Vendors to obtain implementation Services costs

Provide outputs and Review with SBM or Technical Architect, as requested

Generate UVN Rough Order of Magnitude (ROM) Deck

Generate contract document

Generate Peer Review Deck and attend review, as appropriate

Generate pre-sales to post-sales hand-off documentation and attend review, as appropriate

New York City Dept. of Education – Brooklyn, NY 2014 - 2015

Solutions Architect - Consultant

As a Solutions Architect for the New York City Department of Education (NYCDOE) Infrastructure Design and Standards team, I am responsible for the efficient design and deployment of technology for the NYCDOE school system. From the design of the core DWDM optical backbone network, the central router/switch infrastructure that supports over 1700 schools troughout the NYCDOE to include the camera/wireless/secure infrastructure throughout.

Responsible for design and support of Dense Wavelength Division Multiplexing (DWDM) and Packet Optical Transport Network (POTN) solutions and systems.

Responsible for WAN optical network analysis and identifying architectural gaps.

Responsible for improvement of the WAN network infrastructure systems and processes, including architecture advancement and service level improvement.

Disys Solutions – Chantilly, VA

2013 – 2014

Director of IT

As Director of IT for a Premier Cisco GOLD Partner in the SLED business area, I have responsibility for the company’s virtual and network technology infrastructure in-house and the technical resources to support the company’s business in providing Cisco’s Routing & Switching, Wireless, Security and Unified Communications services to include Collaboration Applications, Customer Collaboration and Telepresence. Manage the Prefessional Services function with resources. Work with Sales to develop sourcing solutions in performing pricing and solutions analysis for opportunity evaluations. Performed all hiring and budgetary responsibilities for the department. Managed environment in support of defined CDRL’s and SLA’s. Responsible for all vendor contractual agreements also managed employee and consulting resources.

Establish vendor and customer governance framework to include SLA’s, escalation policy and procedure, network security assessment controls and guidelines.

Conducted the evaluation of vendor capabilities, nationally and internationally, and establishment of new vendor sources per business requirements.

Working with our internal teams, headed up the effort to prepare and pass our Gold and Master’s Security and Unified Communications certifications by Cisco. Similar to ISO:9000/20000 certs.

Meet and exceed budgeted expense targets through effective strategy implementation and monitor & control PMP processes.

Layed out a well defined pricing structure for services increasing company’s profet margin by 5 to 7 percent. This system allowed for better tracking and efficient deployment of company resources.

Developed a training program to keep the technical teams on target with business objectives.

Supported the growth of the overall business of more that 10 percent.

COMPUTER WORKPLACE SOLUTIONS – Chantilly, VA

2012 – 2013

Network Infrastructure Operations Manager

Oversaw Network Infrastructure Operations management and maintenance of the day-to-day Data, Voice and Video network infrastructure for Pension Benefit Gurantee Corporation. Managed environment in support of defined CDRL’s and SLA’s. Utilizing HP Openview, Network Node Manager, Business Service Management, Scrutinizer WanFlow, Symantec NetBackup and other tools. Cisco Nexus 7000, 6500, 3800 MPLS routers, 3700 switches and ASA5500 firewalls. Managed a team of 20 service technicians and consultants. My team was organized into four functional areas to include Network Engineering Support, Network Deployment, 24x7 Network Operations Center and Telecom Support.

Established a network engineering deployment process with network documentation process and procedures.

Coordinated effort between IT groups in establishing an interworking process to facilitate work between groups.

Working with team, led efforts in developing work instructions for the network organization.

Developed training programs to rapidly get team up to standard in support on operations.

NEC CORPORATION OF AMERICA – Herndon, VA 2008 – 2012

Senior Manager, Network Services

Oversaw a network services department deploying Cisco 12000 GSR, MDS 9000, 7600, 3800 routers, 6500 switch and 15454 MSTP ROADM optical switches providing Data, Voice/VOIP and Video utilizing MPLS protocol. Accountability for P&L and developing a profitable pricing structure. Also, responsible for the overall Program Management of the AT&T UVN business account for ROI and NPV calculation. Working knowledge of TP76300. Worked on team to migrate existing environment to SAP - ERP software to track and facilitate administrative duties throughout the company. Managed and trained team of 40+ Technicians and Consultants. Developed internal plan to stage client network and improve implementation capability when deploying system to field.

Boosted service performance 75%+ as result of designing and rolling out training program to maximize capabilities/ skill levels of Network Technicians.

Reduced turnaround times to price network services 95% after directing development and launch of new services pricing tool across operations.

Lead purchasing/logistics team responsible for developing and implementing more streamlined process to track and handle incoming/outgoing project resources, producing 55% increase in productivity.

NTSG – Lebanon, NJ

2005 – 2008

Director of Network Services

IT services firm providing personnel resources to carriers to build and deploy networks.

Direct all sales and network service operations departments. Accountable for the overall AT&T UVN business program management, resource planning and execution, service business functions, staff training/development, track, manage and escalate any hardware or service issues, and direct business continuity planning also to inclode ROI and NPV calcilations. Define long-term strategies to systems architecture, licensing, operations, and support. Deploying Cisco 12000 GSR, 7600, 3800 routers, 6500 switches and 15454 MSTP ROADM optical switches providing Data, Voice/VOIP and Video utilizing MPLS protocol. Accountability for P&L and developing a profitable pricing structure. Working knowledge of TP76300.

Grew business nearly 70% over 18 months as result of successfully establishing priority vendor status with multimillion-dollar customers.

75% improvement in materials processing capability accomplished by partnering with internal groups to streamline and enhance processes supporting warehouse operations.

AT&T – Bridgewater, NJ

2002 – 2005

Sr. Network Consultant

Hired as Sr. Network Consultant and Solutions Architect for the Ultravailable division as a network SME providing project management, optical engineering, and network management services. Assigned as Optical/Network Engineer responsible for overseeing project requirements and service delivery performance from start to finish, including disaster recovery planning. Insured network designs met 99.999% uptime requirements per AT&T UVN standards.

Boosted optical systems efficiency from 60% to 93%+ by devising and executing network engineering processes and training to improve quality and service delivery performance.

Expanded firm’s network capacity 30% and sales 23% after augmenting initial network design to support additional services requirements.

PRINCETON SYSTEMS CONSULTING – New York, NY

1998 – 2002

Managing Consultant

Served as Management Consultant working to help Globix Corporation solve their internal network challenges. Acquired, evaluated, and allocated resource requirements in developing corporate operations network group from ground up in support of client’s ISP growth initiatives.

Led $5 million budget initiative to establish entire management and manpower infrastructure and operational policies/procedures within three months – completing project on time and under budget.

60%+ improvement in network performance for client company achieved by working with Cisco to troubleshoot and develop more efficient network design in support of Internet customers.

Served as Management Consultant working to help State Farm Ins. build their Global Network Operations Center.

Managed and coordinated 35-member team made up of consultants and employees to deliver $18 million consulting engagement for State Farm to build and launch state-of-the-art data center.

Worked closely with customer to formulate approximately $3 million in support requirements to ensure ongoing services were delivered with high quality and per their needs.

Network Communications Consultant for MFS/WorldCom – New York, NY 1995 - 1998

Director, Network Communications Consulting

Responsible for pre-sales technical design, pricing, proposal, RFP responses, network upgrades and post-sales network implementation for various customer networks. Designed and implemented many Frame Relay, ATM and SONET based Ethernet networks for various customers.

Designed and oversaw the implementation of a 15 node Managed Ethernet infrastructure for JP Morgan saving on avarage two to three million dollars annually by replacing an existing point - to - point network infrastructure.

Designed and oversaw the implementation of a 10 node Managed Ethernet infrastructure for Goldman Sachs saving on avarage two million dollars annually by replacing an existing point - to - point network infrastructure.

Designed and managed the deployment of DS-1, DS-3 to OC-3 type1, 2 and 3 circuits for various financial customers.

AIG – Livingston, NJ

1992 – 1995

Senior Network Architect

Oversaw network planning efforts and solutions development supporting design and deployment of firm’s domestic and international data/voice backbone network operating in U.S., Europe, and Far East. Wrote business case to justify multimillion-dollar investment in new network equipment resources needed to support customer requirements. Also engaged in business continuity planning and implementation.

70% increase in overall network capacity and performance realized by redesigning and deploying U.S. backbone network to support greater traffic requirements on domestic network.

Spearheaded project to seamlessly integrate IBM mainframe communications technology with Cisco router technology to give users ability to migrate to new router and server-based technologies.

Achieved 100% of design requirements at specified price as result of planning and engineering system technical specifications and leading vendor selection process for complex system upgrade.

Boosted network response time of about 55% while adding to network capacity through planning and design of major backbone network redesign.

Developed and published companywide network infrastructure wiring standard to more effectively connect network devices across 20+ operating groups throughout US.

United States Air Force

1981 – 1986

Telecommunications Systems Control - Shift Supervisor

As network operations shift supervisor responsible for the shift operations for maintenance and troubleshooting of the Southern European US Military communications network out of southern Itality supporting ALL branch of services access to the United States.

Education/Certification

NEW JERSEY INSTITUTE OF TECHNOLOGY – Newark, NJ

MBA In Technology Management – Partially Complete

B.S. in Technology Management – 2005

AWS Certified Solution Architect Associate – 2022

AWS Certified Cloud Practitioner - 2022

Project Management Training Institute – PMP Bootcamp - 11/2012

Certification – ITIL V3

Technical Expertise

Systems AWS Cloud, VMWare, Vcenter/VSphere, Oracle/SAP ERP, MS SQL, UNIX/LINIX

Software MS Office (Excel, Access, Word, Powerpoint), MS Visio, MS Project

Networks Cisco 15454 MSPP/MSTP - M2/M6, Nortel/Ciena 4200/5200/6500 Platforms - WAN/LAN/SAN’s & VOIP Cisco Routers/Switches (15000, 12000, 7600, Nexus 7000, 6500, 3900, 2900, ASA 5500, MDS 9000, NEC SV8700/8500/8300, UM8700 Voicemail, CommView Call Accounting

Appliances Bluecoat Proxy Servers, Riverbed WAN Optimizers, Cisco CSS 11501 Content Switches, Vbrick Video Streaming, InfoBLOX

Databases HP Network Node Manager, Openview, Business Service Management, UCMDB, SiteScope, RUM,

BPM; MS SCOM; Symantec NetBackup, Exagrid Disk Backup Appliance, Temp. Guard Liebert

SiteScan, Remedy

Protocols MPLS, OSPF, EIGRP, BGP, HSRP, VRRP, IPVPN, IPSEC, SIP, Gate-D, Spanning Tree

Quality Sarbanes-Oxley, ISO-9000/20000 process and proceedures compliance, AT&T TP76300 knowledge

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