CAREER SUMMARY

• Transformational IT Leadership: Visionary IT leader with over 25 years in global

technology and business transformation, excelling in high-stakes environments, including startups, M&A, and organizational revamps. Drive relentless transformation, kindle innovation, and champion growth, consistently inspiring teams to outperform.

• Data-Driven Decision Making: Leveraged analytics and insights for informed decisions, optimizing technology investments, operational efficiency, and innovation. Known for nurturing a data-driven culture, and promoting AI/ML integration in business processes.

• Thought Leadership & Mentoring: Staunch advocate for continuous learning and innovation, steering teams to excellence. Consistently updated with emerging technologies, with a particular emphasis on Digital Transformation, Analytics & AI/ML, Cloud Architecture, and Service Management.

• Strategic Technology Investment: Directed $2B+ in technology initiatives and supported sales pursuits exceeding $300M. Expertise in conceptualizing and refining operating models, significantly enhancing business ROI, and boosting operational efficiency.

• Turnaround & Recovery Excellence: Executed MA-HIX Platform, saving $400M with 1M+ Medicaid enrollments. Rescued TileShop from failed SAP Implementation. Managed crises and revived stagnant initiatives, consistently delivering value against the odds.

• Global Delivery & Agile Leadership: Unified global teams through agile excellence and cultural synergy. Partnered with giants like Deloitte, Accenture, and IBM, transforming enterprises ranging from startups to $450B entities.

• Product Launch & Optimized Operationalization: Spearheaded and operationalized a spectrum of solutions, to name a few, Healthcare Big Data Analytics, Financial Asset Management, Clinical Interoperability, Supply Chain and Service Management. PROFESSIONAL WORK EXPERIENCE

WABOOLABS – MINNEAPOLIS, MN

Vice President of IT Delivery & Client Success 2018 – 2023

• Strategic IT Modernization: At BJC Healthcare, pioneered a comprehensive technology roadmap, directly overseeing the enhancement and remediation of assets across 13 hospital and 180+ clinic system. Utilized advanced tools like ServiceNow for lifecycle innovation, driving significant operational enhancements and cloud infrastructure optimization.

• Turnaround & Recovery Mastery: As an Interim CIO for TileShop, successfully orchestrated a complex IT recovery after a failed S/4HANA supply chain implementation. This decisive leadership not only restored store-front and online operations but also rejuvenated profitability across the national chain.

• Executive Stakeholder Engagement: Championed a culture of operational excellence across an expansive 35K+ workforce. Through adept leadership and diplomacy, unified various echelons of leadership, aligning them to a shared technological vision, and thereby cementing Waboolabs’ reputation as a trusted partner.

• Fiscal Prudence & Risk Mitigation: Demonstrated financial acumen by identifying contractual inconsistencies, leading tough renegotiations, and securing an impressive 50%+ YOY cost savings. Further, by establishing robust high-availability and disaster recovery frameworks, significantly bolstered clients' organizational resiliency and data protection.

• Transformational Client Engagements: Directed pivotal IT transformations for several multi-billion-dollar entities, encompassing re-platforming, SAP upgrades, and advanced data-center transitions. Strengthening client skills and solidifying executive ties, boosted the primary System Integrator's reputation, re-establishing confidence among premium clients. UNITEDHEALTH GROUP – MINNEAPOLIS, MN

VP, Technology Delivery, Operations & Client Engagement 2014 – 2018

• Turnaround Leadership & Strategic Partnerships: Steered a challenged Massachusetts Health Exchange project with looming Open Enrollment deadline. Built alliances with state leadership, Optum teams, UHG clinical experts, and product teams. This united effort led to a rejuvenated cloud-based enrollment platform, serving 1M+ Medicaid applicants and realizing $400M annual savings.

• Client Management & Sales Pursuit Excellence: Cultivated a trusted partnership with the Massachusetts Health Exchange and the Governor's office, successfully securing a contract extension for an additional two years. This collaboration championed the continued enhancement of the integrated cloud-based claims platform, fortifying a $250M+ healthcare services portfolio.

• Global Big Data Leadership & Operational Excellence: Directed global delivery, platform, and support for a $450B organization's Big Data needs. Achieved a reduction in latency from 24 hours to near real-time and cut platform processing costs by over 50%. Sufian Abu

Transformational IT & Global Delivery: CIO, CDO, CTO & Techology Leader 952. 250. 9633 Minneapolis, MN ad2seq@r.postjobfree.com l i n k e d i n . c o m / i n / sufianabu CORE COMPETENCIES

• IT & Organizational Transformation

• Strategic Leadership

• Innovation & Product Development

• Employee Development & Talent

Retention

• Startups, Mergers & Acquisitions

• Stakeholder Engagement &

Relationship Management

• Global Delivery & Client Engagement

• Vendor Collaboration & Partnerships

• Data Management & Analytics

• Financial Management & Cost Savings

• Strategic Service Management &

Value Optimization

• Governance, Best Practices &

Methodology

• Sales & Business Development

Championed a transition to Agile, DevOps, and CI/CD methodologies, bolstering rapid innovation, operationalization, and providing 24x7 global coverage. These improvements enabled financial feasibility of this self-funded organization.

• Data-Driven Healthcare Analytical Evolution: Championed the integration of big data and ML at UHG, producing predictive analytics tailored for healthcare stages. This initiative streamlined costs, pinpointed high-risk patients, and enriched point-of-care data. Additionally, catalyzed a global enriched and integrated healthcare knowledge-sharing platform.

• Interoperability & Operational Excellence: Spearheaded United Clinical Services' unified Interoperability Platform, integrating 200K+ data sources and shifting to a self-reliant team model. This platform catalyzed proactive healthcare analytics and enriched patient insights, optimizing costs with a revised technology stack and onshore-offshore operating model. BRIGHT ENTERPRISES – MINNEAPOLIS, MN

Vice President of IT Delivery & Client Success 2002 – 2014

• Enterprise Cloud Strategy ($100M+): Led Forest Pharmaceutical's cloud transformation, transforming the global delivery culture, addressing patent expiration challenges and driving a holistic IT and Data Center migration.

• Successful Turnaround ($120M): Steered a program turnaround to replace Illinois’s paper-based Unemployment Insurance platform with an online system, processing over $15B of unemployment benefits and 1.5M unique claimants within 3 years. This new platform established governance structures, ensured departmental transparency, fraud prevention and laid the foundation for knowledge retention and cost-optimized infrastructure. Built an internal team. Partnered with agency CIO, State CIO and CMS.

• Global SAP Leadership ($200M): Headed global SAP portfolios spanning ECC, CRM, and more. Optimized infrastructure using virtualization, enhancing marketplace adaptability. Reduced overall SAP infrastructure costs by more than 50%.

• Employee Incentive Strategy ($60M): Spearheaded a transformative program to optimize and automate Principal Financial Group's employee incentive processes for 120K+ financial advisors, collaborating with top-tier leadership.

• Data Strategy ($50M): Led Ameriprise's largest Analytical platform and governance program, collaborating with Teradata and IBM.

• Operational Excellence: Designed Northwest Airlines cargo hand-held scanner based optimized operations, focusing on automation and integration with a goal to reduce more than 50% of cargo handling processing effort.

• Agile Transformation & Infrastructure Enhancement: Drastically reduced product delivery from 8 months to just 1 month, while introducing a scalable Connector Framework at GMAC-RFC. Simultaneously, pioneered an integrated web services-driven credit architecture, merging legacy with modern systems.

HIPAANSWERS – EDEN PRAIRIE, MN

VP, Product Development (Led Product Delivery to Market within 5 months) 2002 – 2002

• Strategic Turnaround & Leadership: Engaged by a Private Equity firm to revitalize HipaAnswers' HIPAA compliance SaaS offering. Led a diverse team to a triumphant product relaunch within a mere 5 months.

• Operational & Cost Optimization: Crafted an integrated CRM strategy, augmented QA/Testing procedures, and strategically outsourced web hosting, resulting in a combined 30% efficiency improvement and 40% IT savings. Improved Investor Banker confidence. Supported the venture financing process. VIDEO UPDATE – ST. PAUL, MN

Chief Information Officer (M&A crisis to successful transformation and sale) 1998 – 2002

• Strategic IT Turnaround: Orchestrated a pivotal IT overhaul for a $500M retail chain with 650+ stores in US and Canada. Managed a $50M portfolio, cutting budget by 60% and resource needs by 75%. Partnered closely with CXOs and investment bankers.

• Operational Excellence: Led supply chain optimization projects, slashing incident count by 80%. Delivered Y2K compliance for 677 sites under 30% of the budget, saving $6M+ annually through systems and process enhancements.

• Infrastructure & Digital Transformation: Directed significant IT projects across North America, from data center migrations to telecom integrations. Championed post-merger integrations vital for a successful Chapter 11 emergence.

• Crisis Leadership & Mentorship: Guided the company through Chapter 11 to profitability and eventual sale. Instilled a knowledge- sharing ethos, mentoring senior IT leaders in diverse management practices. EDUCATION, PROFESSIONAL TRAININGS & SKILLS

UNIVERSITY OF ST. THOMAS – MS, SOFTWARE ENGINEERING NATIONAL INSTITUTE OF TECHNOLOGY – BS, ELECTRICAL ENGINEERING MIT – Data Science and Machine Learning; AI in Healthcare; Tackling the Challenges of Big Data Stanford University School of Medicine – AI in Healthcare Specialization (In Progress) Carnegie Mellon University – Federal CIO Certification Digital Transformation Leadership, Strategic Visioning, IT Turnaround Leadership, Financial Expertise, Value Creation, C-Level Stakeholder Management, M&A Expertise, IT Governance & Risk Management, Cycbersecurity Oversight, Global Delivery Management, Operational Excellence, Innovative Thinking, Portfolio Management, Rapid Scaling, Data Analytics (DW, BI, Big Data, AI), Agile & DevOps Methodology, Organizational Change & Culture Management, High-Performing Team Development, Stakeholder Communication, Vendor & Partner Management, AWS Solution Architecture, TOGAF 8, Lean Six Sigma Black Belt, PMP, Scrum, Value Mgmt, Service Mgmt, Data Governance,

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