Executive Director Quality Assurance
Resume:
Frank
Matchem
Executive Director
ABOUT ME
************@***.***
Darien/IL/USA
Possessing over 35 years of experience in the hospitality industry, I have consistently driven strategic growth, quality assurance, and product development for various organizations. As an innovative leader, I excel at achieving results through strategic planning and operational excellence. My expertise spans facilities management, food & nutrition, operations, and product management.
SKILLS
EDUCATION
Master’s in Business Administration
University of Phoenix
2006-2010
Bachelor’s in Business Management
University of Phoenix
2020-2022
Industry Certifications
CDM Certification
ServSafe® certified
CPR/AED
TIPS/BASSETT
EXPERIENCE
Executive Director of Operations, Facilities, & Food and Nutrition
Jackson Park Hospital & Medical Center/ Chicago, IL/ December 2018 - Present
Oversee daily operations, coordinate work orders, and manage resources to ensure efficient facility maintenance and improvement projects. While providing leadership and guidance to staff, I collaborate with stakeholders and strive for continuous improvement in departmental efficiency and compliance.
Oversee and coordinate the Facility Department's day-to-day operations, ensuring efficient resource allocation, effective work order prioritization, and timely completion of projects.
Provide leadership and guidance to staff, ensuring proper training, performance management, and adherence to safety and compliance regulations while fostering a culture of continuous improvement and professionalism.
Collaborate with internal and external stakeholders to develop and implement cost-effective, innovative solutions for facility maintenance, improvement projects, and overall departmental efficiency.
Director of Food and Nutrition Services
Jackson Madison County Hospital/ Jackson, TN/ December 2017 – December 2018
Leads and oversees a diverse range of food services across multiple hospital locations, focusing on delivering top-quality food, managing budgets, and fostering strong inter-departmental relationships, while ensuring safety, sanitation, and maintenance standards are upheld.
Oversee daily operations of diverse food services across the hospital and its sister locations, ensuring top-quality food and efficient management.
Manage and lead a team focused on client relationships, profitability, talent development, budget adherence, and menu creation.
Foster strong inter-departmental relations, promote professional growth and maintain excellent client relationships while implementing safety, sanitation, and maintenance programs.
Food Service Manager/ Interim Food Service Director
Methodist Hospitals/Gary & Merrillville, IN/ October 2014 – December 2017
Ensures high-quality food preparation and service, implements sanitation procedures and health regulations, and manages staff recruitment, training, and overall department operations while maintaining effective communication with the hospital community and administration.
Implement quality controls, work standards, and sanitation procedures in the Food Services Department while ensuring compliance with local, state, and federal regulations.
Oversee food preparation and service, monitor staff appearance and personal habits, and enforce health and safety regulations in food handling and storage.
Manage food purchases, menu planning, staff recruitment and training, and overall department operations while maintaining effective communication with the hospital community and administration.
Contact this candidate