Customer Service Representative

Mike Gutierrez

**** ******** ** *

IFt Worth TX *6137

**************@*****.***

817-***-****

Work Experience:

AT&T: 2220 Campbell Creek Blvd Richardson, TX 75082 Customer Service Representative (January 1995 - February 2023)

- Assisted customers with inquiries, orders, billing, and technical issues in a high-volume call center environment

- Provided exceptional customer service, resolving issues promptly and efficiently

- Utilized company systems and databases to accurately record and update customer information

- Collaborated with team members and other departments to ensure customer satisfaction

-Above Average Satisfactory Calls

Education:

Arlington Heights High School, Ft Worth, TX

High School Diploma (Graduated 1978)

- Achieved a 3.4 GPA

Skills:

- Excellent verbal and written communication skills

- Strong problem-solving abilities

- Ability to handle multiple tasks in a fast-paced environment

- Proficient in using computer systems and software

- Detail-oriented and organized