Ericka Graham

Transporter - Hertz Car Rental

Charlotte, NC

Authorized to work in the US for any employer

Work Experience

Maintenance Clerk

Avis Budget Truck - Charlotte, NC

April 2023 to Present

• Creating Work Orders

• Processing Work Orders

• Data Entry

• Repair Update

• Inventory Control/Update

• Personal Assistant to Maintenance Manager

• Maintaining Whiteboard

Fleet Assistant

Sixt Car Rental - Charlotte, NC

February 2023 to Present

• Create Work Orders

• Communicate with Repair Shop

• Coordinate Transporters

• Process Auction Cars

Lot Coordinator/Office Clerk

BSI/Avis Budget - Charlotte, NC

July 2022 to Present

• Maintain and organize the maintenance lot for Maintenance Cars, Uber Cars, New Cars and Auction Cars

• Recovered missing vehicles and worked daily with management

• Maintained a daily account of all cars

• Interacted with car dealerships while picking up and dropping off cars for repairs.

• Close out work orders.

Lot Coordinator/Office Clerk

Hertz Car Rental - Charlotte, NC

September 2018 to Present

• Maintain and organize the maintenance lot for Maintenance Cars, Uber Cars, New Cars and Auction Cars

• Recovered missing vehicles and worked daily with management

• Maintained a daily account of all cars

• Interacted with car dealerships while picking up and dropping off cars for repairs.

• Close out work orders.

• Order Keys

• Data Entry

• Daily Report

Transporter

Hertz Car Rental - Charlotte, NC

August 2018 to Present

• Transporting cars in and out of town

• Obeying all traffic laws

• Slotting cars at airport

Lodge Supervisor

Homewood Suites - Charlotte, NC

April 2015 to April 2018

• Prepped and cooked meals for dinner

• Served alcoholic beverages

• Interacted with guest

• Break-down and clean-up

• Set-up for breakfast

• Inventoried weekly orders

• Placed weekly orders

• Verify and stored orders

Data Entry

First Union National Bank - Charlotte, NC

January 1993 to January 1997

• Data Entry Operator

• Processing & Sorting Mail

• Mail Bunching

• Running Mail Sorting Machine

Education

High School Diploma in College Prep

Olympic High School - Charlotte, NC

September 1987 to June 1990

Skills

• Cooking (10+ years)

• Customer Service (10+ years)

• Data Entry (10+ years)

• Data Entry Operator (10+ years)

• Data-Entry (10+ years)

• Typing (10+ years)

• Excel (10+ years)

• Word (10+ years)

• Car wash (10+ years)

• Delivery driver experience (5 years)

• Office experience (10+ years)

• Sales

• Clerical experience (10+ years)

• English (10+ years)

• 10 key calculator (10+ years)

• Administrative Experience (10+ years)

• Driving

• 10 key typing (10+ years)

• Cash Handling (10+ years)

• Accounts Receivable (10+ years)

• Warehouse experience

• Product management

• Sage

• Logistics (5 years)

• Oracle (5 years)

• Quality control (10+ years)

• Microsoft Office (10+ years)

• Personal Assistant Experience

• Accounts Payable

Certifications and Licenses

Driver's License

Assessments

Customer service — Proficient

December 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Scheduling — Proficient

November 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Bookkeeping — Proficient

November 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Office manager — Proficient

December 2022

Scheduling and budgeting

Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Organization Skills

• Coordination Skills

• Entry Level Management

• Teachable

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