Scrum Master Project Delivery

Ashfaque Ahmed

Scrum Master • Compassionate Team Leader

https://linkedin.com/in/ashfaque-sm ********.*********@*****.*** 718-***-**** Queens, New York

Professional Summary

Scrum Master with 4+ years' experience guiding Agile transformations. Proven in enhancing team efficiency, reducing project bottlenecks by 25%, and accelerating delivery speed by 30%. Adept at fostering communication, improving team cohesion by 20%. Committed to compliance and elevating service quality, resulting in a 15% increase in satisfaction. Global perspective with recent relocation to the USA. Passionate about driving impactful results through Agile methodologies.

Professional Skills

Facilitation Coaching Leadership Communication Conflict Resolution Collaboration Adaptability Stakeholder Management Time Management Problem-solving Agile Mindset Strategic Thinking

Technical Skills

Scrum Framework Jira Confluence Sprint Planning Retrospective Facilitation User Story Mapping Test-Driven Development (TDD) Cross-functional Team Leadership, Release Planning Backlog Refinement Kanban

Professional Experience

Certified Case Manager Elm York Assisted Living NY, USA February 2023 - Current

• Coordinated a streamlined process, ensuring 100% compliance with DOH requirements and obtaining necessary consents and documentation.

• Orchestrated and conducted Interdisciplinary Team Meetings, fostering a collaborative environment that led to a 30% improvement in service coordination.

• Took a leadership role in coordinating services and benefits during hospitalizations, ensuring seamless transitions and maintaining continuity of care.

• Facilitated efficient discharge processes, contributing to a 20% reduction in post-discharge complications and readmissions.

BDM/Scrum Master Staff Asia Limited Sylhet, Bangladesh January 2020 - January 2023

• Led Agile/Scrum practices implementation, improving team efficiency by 30% and accelerating project delivery.

• Achieved a 20% increase in client satisfaction, successfully negotiating and securing high-value contracts.

• Introduced Agile/Scrum practices, improving team efficiency by 30% and accelerating project delivery.

• Worked with product owners to streamline the backlog, reducing feature development time by 20%.

• Optimized sprint planning, review, and retrospective meetings, enhancing team performance and efficiency.

SMM Top Gift Birmingham, UK February 2017 - December 2020

• Led and managed a dynamic digital marketing team, orchestrating effective strategies that resulted in a notable 25% increase in online sales.

• Cultivated a collaborative environment, encouraging innovative ideas and ensuring the team's alignment with overarching business goals.

• Applied strategic oversight to the team, optimizing campaigns and initiatives to exceed sales targets consistently.

• Demonstrated strong management skills in identifying and fulfilling customer needs through targeted digital marketing efforts, contributing to overall sales excellence.

Education

• BSc (Hons) in Marketing & Finance Coventry University Coventry, UK (Completed 1 semester)

• Higher Secondary School Certificate in Business Studies Sylhet Commerce College Sylhet, Bangladesh

Result: GPA 4.70/5.00

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