Desktop Support System Administrator

James M Andrew

224-***-****

*****@*****.**

**** ****** **.

Aurora CO 80010

OBJECTIVE

Experienced IT Professional who enjoys challenges, seeking opportunity to learn and improve skills.

WORK EXPERIENCE

3/15/2023 to 8/2023

Apex Systems Contractor

Denver Colorado

•Desktop Support Engineer for Centura hospitals.

•Used Service-Now to accept & document IT Support trouble tickets & receive computer equipment.

•Imaged & rolled out Windows 10 & 11 computers & laptops for end-users.

•Reset Macs, iPADs & iPhones to factory and rebuilt them using VMWare Mobile Device Manager.

•Performed break-fix on the PC’s, Laptops, MAC’s & iPads in the hospital.

•Received, redistributed & installed all IT hardware for Centura Hospitals.

•Eliminated MDF & IDF wiring snarls.

•Organized switches, routers & patch-panels during upgrades.

•Provided end-user connectivity to computers, printers, & phones.

•Provided end-user support with computer, printing, application, & mobile device problems.

•Emergency support tech for various Centura locations.

•Installing proprietary IT equipment for new hospitals: Mobile Carts & Tracker Boards.

5/2019 to 2/2023

Encore Electric

Lakewood Colorado

•Systems Administrator of Dell PowerEdge Servers running Linux vSphere 7 for VM’s.

•NetApp SAN providing local storage using Veeam for backup & restores.

•Used Windows Deployment Server to image Windows 10 & 11 laptops.

•Conducted Proof-Of-Concept to justify moving from VMWare to Azure for future VM’s.

•O365 Email, User, & Application Management..

•FortiClient EMS for VPN client, Virus scanning, & Malware scanning.

•Primary resource for KACE Systems Management Appliance

•This ran the Windows server & workstation OS & application updates & patches, as well as the ticketing system.

•Rolled out One-Drive to move end-user Home Directories into the Cloud.

•Upgraded Domain Functional Level from 2008 to 2016 then kept current to 2022..

4/2012 to 3/2019

Motorola Solutions

Schaumburg Illinois/Westminster Colorado

DevOps Cloud Administrator

•Installation, configuration, & maintenance of Computer Aided Dispatch (CAD) Application Environments.

•Starting with C7000 Blade Servers. Evolving to Hyper-V & VMWare environments.

•Installation, configuration, & maintenance of the switching, routing, & storage for the App.

•Troubleshooting & upgrading P1 CAD & RMS HA & Single Server Environments.

•Administration of Motorola Cloud, serving up VMs from Illinois, Utah, & Colorado Stamps.

•Provided both Computer Aided Dispatch & Reporting via HA’s, Windows & Linux Servers, & All-In-One VMs.

•Administration of VMM & MS HA Clusters in all 3 locations, with over 1000 Windows VMs..

2/2003 to 2/2012

Sensient Technologies

Milwaukee, Wisconsin

Network Engineer

•Daily administration of Windows accounts, backups, restores, updates, and virus protection.

•Yearly Business application upgrades: CorpTax, Hyperion, and Chemical Substance Apps, as well as CA Brightstor Backups, and McAfee ePO VirusScan.

•Maintenance and upgrade to data center. Servers, SANs, Switches, Routers, and Appliances(Google and SPAM Filtering)

•Building the MS Application Servers the Redhat Linux VMWare Servers and the Lotus Notes Servers.

•Enduser upgrades: Printers, Scanners, PCs, Laptops, and Cell Phones.

5/2001 to 1/2003

Ingersol Rand/Dor-O-Matic

Harwood Heights, Illinois

Network Administrator for Novell Netware 4 & 5.1 NDS

•Daily administration of accounts, backups, restores, updates, and virus protection.

•Yearly Business application upgrades: AutoDesk CAD, Backup Exec, Norton AntiVirus.

•Maintenance and upgrade to data center. Servers, Switches, Routers.

•Enduser upgrades: Printers, Scanners, PCs, Laptops, and Cell Phones.

CERTIFICATIONS

MS MCSE

Cisco CCNA

Comp TIA Security+

SKILLS

MS O365 & Azure administration..

MS Active Directory.& Novell Netware NOS.

MS Servers 2022, 2019, 2016, 2012 R2, 2008 R2, 2003, 2000, NT, SQL Server 2017, 2012, 2008, 2005, & 2000.

MS System Center Virtual Machine Manager 2016 & 2012. Hyper-V.

Windows Deployment Server to roll-out Win 10 & 11 workstations.

Cisco & Fortigate IOS, Routers, Switches & Firewalls.. Extreme Switches.

SAN Administration, EMC CLARiiON CX4, HP EVA 4000/6000, 3Par, Nimble. & NetApp hardware

VMWare Administration, vSphere 3 and 4 on RH Linux Servers & vSphere 7 on Ubuntu Linux Servers.

KACE Ticketing, Inventory, & Patching/Upgrade Appliance

Rohlm, Lucentt, & NEC phone switches.

EDUCATION

6/1989 to 12/1990

Denver Institute of Technology

Major in computer I/O Robotics.

Associates in Applied Science Electronics Technology

REFERENCES

Available upon request.

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