James E. Cleckley

**** ***** ******

Capitol Heights, MD 20743

ad2sbd@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile

• Over 10 years successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, sales staff support, and planning proactive procedures and systems to avoid problems in the first place.

• Possesses solid computer skills

• Excellent working knowledge Microsoft Office products

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged s “Total Quality Customer Service Professional.” Employment

Domino’s Supply Chain Odenton, MD August 2021 – Present

• Load and Unload Perishables in a timely fashion

• Made sure refrigerated truck stayed on proper temperature

• Load and Unload with hand trucks

Old Castle Odenton, MD May 2020 – August 2021

• Drove a flatbed truck

• Delivered brick & mortar

• Load & Unload with Muffet

Sysco Eastern Maryland Pocomoke, MD June 2019 – January 2020

• Hook & Unhooked truck

• Deliver perishables/goods in a 18-wheeler

• Towing 28”, 42”, 53” inch trailers

• Over 30,000 miles driven

Swartz & Sons Distributors Brentwood, MD April 2009 – June 2019

• Distributor of Everfresh products various clients within the Mid-Atlantic vicinity.

• Collect payment on invoices.

• Quickly & effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Education

CBS Tractor Trailer School Woodford, VA

• CDL, Class A License

Lincoln Tech Columbia, MD

• HVAC

References Furnished Upon Request

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