Phillip A. Hart

Cell: 253-***-**** ad2s9c@r.postjobfree.com

Objective: Experienced customer service professional eager to apply recent education in the field of Sociology to benefit a governmental agency serving the needs of the community.

PROFESSIONAL EXPERIENCE

Tacoma Public Schools Education Support Professional

Tacoma, WA Sep 2021 to Present

Examined and scored test papers or class assignments and distributed results

Performed clerical tasks such as maintaining student attendance records, filing student information and progress reports, collecting fees, making appointments, drafting school letters, creating newsletters and articles, etc.

Helped the teachers in counseling parents on the requirements and development of their children

Aided the teachers in rendering additional attention to special needs students

Maxim Healthcare Services Paraprofessional

Tacoma, WA Oct 2020 to Sep 2021

Assisted teachers in their teaching duties and other general responsibilities such as organizing teaching manuals, providing instructional support in media centers, rendering reinforcement activities, etc.

Oversaw independent/guided practices and following up drills and prescribed activities to ascertain the application of concepts and skills as headed by the instructors

Prepared the class before the commencement of lectures – patterning, exemplifying, and implementing standardized social and classroom conduct; preparing presentations and projects; exhibiting visual displays and demonstrations; documenting and retrieving system data; etc.

Exercised crisis management methodologies and stratagems such as the Nonviolent Crisis Intervention (NCI) to determine hostile behaviors leading to conflicts and ensure the safety of the people around

Holiday Inn Express Security Officer PT

Tacoma, WA Jun 2018 to Mar 2020

Greeted hotel guests

Enforced safety and security protocols for guests and hotel staff

Monitored premises for imminent threats of danger and provide information to first responders

US Security Associates Security Officer

Federal Way, WA Jun 2015 to Feb 2016

Guarded, patrolled, monitored, and controlled assigned premises to curtail vandalism, theft, and violence in the Seattle Metropolitan Area.

Contracted with Google for security control points

Contracted with Chambers Bay for US Golf Tournament

Infused Solutions Materials Handler - Contract Position

Joint Base Lewis McChord, WA Dec 2014 to Jun 2015

Identified, transported, packed, removed, and physically disposed of materials

Followed safety procedures and regulations including wearing special protective gear and disposing of materials as regulated by law

Madigan Army Medical Center, ICU Medical Support Assistant

Joint Base Lewis McChord, WA Feb 2011 to Nov 2014

Facilitated patient visitation within a closed unit in the Army hospital.

Displayed outstanding communication skills while greeting visitors

Provided information to families receiving phone calls from patients, doctors, and other staff members

Assisted nursing staff with procedural lab runs and specimen deliveries

Served on a “Dr. Strong Arm” team, which consisted of selected staff assigned to assist nurses with restraining, de-escalating, and escorting combative patients to designated areas

Madigan Army Medical Center, Internal Medicine Medical Support Assistant

Joint Base Lewis McChord, WA Jun 2008 to Jun 2010

Demonstrated excellence in many clerical tasks: scheduled medical appointments, and updating patient information

Compiled data reports and directing calls to appropriate staff and units

Screened walk-in patients to evaluate the purpose of their visit and eligibility for treatment

Provided explanation of clinical procedures and priority of treatment to patients

Maintained great working relationships with other staff members

Special Awards, Accomplishments, and Recognition

Received Four Commander Coins for delivering Outstanding Customer Service while at Madigan Army Medical Center.

EDUCATION

B.A. Degree Central Washington University–Interdisciplinary Studies Sociology 06/2019

A.A. Degree Pierce College - Direct Transfer Agreement 08/2018

A.A.S. Degree College of the Air Force - Radiological Technology 06/1996

A.A.S. Degree College of the Air Force - Security Administration 09/1992