Customer Service Representative
Resume:
Shantel
Perry
**************@*******.***
Fairfield, OH 45213
CONTACT
SKILLS
• Medical Billing
• Accounts Receivable
• Collections
• Co-Pay
• Deductibles
• HIPAA Compliance
May 2021 - July 2023
Customer Service Representative Specialist
Express Scripts Pharmacy, Fairfield, 'Oh
December 2020 - May 2021
Customer Service Representative
Integrated Resources, Inc., Cincinnati, OH
November 2019 - May 2021
Ultimate Medical Academy
College, Cincinnati, OH
September 2018 - November 2019
Customer Service Representative
Alorica, CVS, Rockford, IL
April 2012 - September 2018
Homemaker
Stay at Home Parent, Rockford, IL
EXPERIENCE
Received inbound and outbound calls from 80-100 a day. Provided personalized customer service relating to questions and promptly resolving basic problems on costumers account.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Utilized problem-solving techniques to identify solutions for complex customer inquiries.
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Remained self-directed, motivated, and accountable for personal actions
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• Came prepared fro class and completed assignments on time Navigated new technology, utilized available resources, and technology, utilized available resources, and set realistic expectations
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Answered inbound phone calls, schedule mail order prescriptions orders, and documented services provided
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Checked to ensure that appropriate changes were made to resolve customers problems, consulted with clients in regard to insurance plan and reviewed client records prior to filling prescriptions
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Ensure household duties were completed and managed household budget
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• Coordinated medical care, meals, and social activities Remained deadline-oriented and reliable while adjusting priorities and managing time wisely Provided encouragement, support, and access to activities that enabled the development of skills
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May 2021
Associate in Science (A.S.) in Medical Billing and Coding Ultimate Medical Academy, Tampa, FL
EDUCATION
CERTIFICATIONS
• HIPPAEssentials for Healthcare Professionals Certificate
Contact this candidate