Front Office Human Resources

CAITLIN JACKSON

Palmer, Ak ***** 904-***-**** ********@*****.*** WWW: Bold Profile

Professional Summary

Motivated medical administrative professional with 9 years of experience and a proven knowledge of operations management, staff training and development, and workflow prioritization. Aiming to leverage my skills to successfully fill the role at your company. Skills

Efficient in Microsoft office, excel and word

Trained in Provision and Dentrix software

Human Resources

Business Administration

Project Management

Administrative Support

Customer Engagement

Office Administration

Office Management

Billing and Coding

Work History

DENTAL OFFICE ADMINISTRATION 03/2021 to Current

Aurora Dental Care

Prioritize and coordinate dental insurance benefits with frequencies and treatment diagnosed Review and discuss treatment cost estimates

Schedule patients for treatment needed.

FRONT OFFICE SUPERVISOR 09/2017 to 02/2021

Wolf Eye Center

Audit all upcoming appointments for 5 doctors, to ensure correct scheduling Supervise front office staff and procedures are efficient to assist all Dr's stay on schedule Knowledge of insurance benefits and coding

Effective communication when dealing with customer complaints Multitask high phone and customer volume.

FRONT OFFICE/DENTAL ASSISTANT 05/2014 to 08/2017

Valley Dental Clinic

Greet, check in and out patients

Post all payments, balance end of day, and make deposits Assisting the dentist with dental procedures

Ensure the highest level of infection control

Operating equipment and monitor.

Education

Nutrition science 01/2007

UNIVERSITY OF NORTH ALABAMA - Florence, AL

Certifications

Certified Executive Assistant

Certified Program manager

OSHA certified

HIPPA certified

Certified Personal Service Specialist

References

KRIS WYANT, Assistant Manager, Wolf Eye Center, 907-***-****, ******@*************.***, Former Supervisor

EVA GARNESS, Practice Manager, Dr. Crosby, 907-***-****, ***@************.***, Former Supervisor

BARBARA JOHNSON, Optical Manager, Wolf Eye Center, 907-***-****, ********@*************.***, Former Co-worker

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