Customer Service Experience

Jessica Becerra Export Coordinator

Tel: 832-***-****

Email: **********@*****.***

Professional Profile

Professional and diligent, multi-lingual administrative manager and export coordinator, with a track record of delivering excellent customer experience and commanding front house operations for highly regulated environments and high-profile organizations.

With several years of administrative management and export experience gained working for several leading global companies, I have amassed a wealth of experience across customer service, business operations, functions, and events management. My dedication to service has seen me win numerous industry awards for consistent delivery of exceptional customer service. I am proven in my abilities to maintain security, operational efficiency and cleanliness of high volume, security critical of house functions. Which has allowed me to hone my skills at negotiating and implementing cost saving measures without compromising quality.

Core Skills

Business Administration

Customer Experience

Organizational and planning skills

Superior negotiation skills

Ability to multitask

Multi-line Switchboard handling

Meeting and event management

Account Reconciliation

Billing, coding, and collections

Cargo Bookings

Visitor Logs

Microsoft Office Suite

Excel

Career Summary

Jul 2018 – Present Fracht USA

Export Coordinator

Outline

Acting as the first point of contact for all high-profile customers, running the entire export bookings freight lines for Fracht USA. Maintaining upmost levels of professionalism and adherence to strict procedures relating to high levels of security and safety.

Key Responsibilities:

Managing the online freight bookings.

Handling all calls both domestically and international for freight inquiries.

Maintaining a detailed log of all inbound and out-bound freight.

Covering for other coordinators for sickness and annual leave.

Performing regular checks of freight documents/Bills of lading

2010 – 2017 Various Organizations including Mediterranean Shipping Co USA, Clover International and Biehl & Co.

Logistics Analyst

Key Responsibilities:

Responsible for quality assurance within Documentation and/or Materials Receipt Departments

Continuous communication and interaction with vendors involving reconciliation of any discrepancies with shipment; ensuring purchase order, packing list, receiving list and invoice coincide.

Specialized in the process and regulations of shipping hazardous as well as nonhazardous materials; including but not limited to direct to port files/shipments.

On daily basis created bill of ladings, corrected proofs, printed and processed originals including but not limited to the signing & releasing of those documents to clients.

2007 – 2009 Hines Horticulture

HR Representative

Key Responsibilities:

Updated and processed I-9's.

Reviewed and processed 300 employee time sheets per pay period.

Created and presented reports/awards on employee recognition and tenure.

Assisted in potential new employee interviews, scheduling meetings and managed applications.

Conducted new employee orientation in group settings.

Answered phones, responsible for travel arrangements of executive personnel and assisted with all administrative functions for the human resource department and entire company on a as needed basis.

2000 – 2005 Various Organizations including Nursing Homes in the Red Oak Health and Rehabilitation Center system

Certified Nursing Assistant

Key Responsibilities:

Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.

Built long-lasting professional relationships with residents, family members, and team members.

Monitored patient stability by checking vital signs and weight and recording intake information.

Qualifications

BBA: Business Administration – Completed several courses towards degree.

DOT Hazmat Certified

OSHA Outreach Training

LANGUAGES

English: Native Language

Spanish: Native Language

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