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Project Manager Customer Service

Location:
Oak Park, IL, 60302
Posted:
January 16, 2024

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Resume:

MICHAEL D. FINE

*** * ********* *** * - ***·***-0765

Oak Park, Illinois 60302 E – ad2s45@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Reflection Window & Wall 2019 – Present - Assistant Project Manager

Manage special projects for multi-million dollar construction projects from proposal through final invoicing. Main point of contact for all post construction issues, including warranty issues, broken windows and emergency remediation. Worked with contractors from various trades, issuing PO’s and processing billing. Working with both internal and external clients, providing excellent customer service, while simultaneously generating year over year profits for various cost centers.

Quill Corporation 2017 – 2019 – Regional Account Manager

Managing an existing customer base of 300+ clients, responsible for both increasing share of wallet while bringing in new business as well. Consistently leading sales team in every metric including gross sales, margin and cross sell opportunities. Serving as mentor for newer team members

Oak Park School District #97 & #200 2015 – 2017 – Substitute Teacher

Substitute teaching in all grades from K-12. Demonstrated consistency, reliability and professionalism as a go to individual throughout both school districts. Going above and beyond requirements, while assisting in all facets wherever needed, both in and out of the classroom.

US BANK – Chicago, IL 2013 to 2015– Business Banking Officer

Working in conjunction with the retail bank partners, responsibilities include being a single point of contact with business clients with sales revenue up to $20 million annually. Managing the portfolio as it relates to P & L. Work with business owners as a trusted advisor to help grow their business and operate efficiently. Use profiling techniques to be able to identify client needs and present relevant solutions, regarding credit, cash management and balance growth.

JP MORGAN CHASE - Chicago, IL 2008 to 2013 – Relationship Manager

Working in conjunction with the retail bank partners, responsibilities include being a single point of contact with business clients with sales revenue up to $20 million annually. Managing the portfolio as it relates to P & L. Work with business owners as a trusted advisor to help grow their business and operate efficiently. Use profiling techniques to be able to identify client needs and present relevant solutions, regarding credit, cash management and balance growth.

NEW CENTURY MORTGAGE - Schaumburg, IL 1996 to 2006 - Area Sales Manager

Led a team of successful loan officers for the largest New Century office in the Midwest, while consistently growing

profits. Grew average monthly production from $2.5 million to over $8.3 million while increasing average # of units per loan officer from 3.5 to over 9.0 per month. Complete P&L and budgeting responsibilities. Trained and developed team leaders and assistant sales managers for future management opportunities. Increased production and profit through an emphasis on referral sources; banks, credit unions and Realtors.

EDUCATION

UNIVERSITY OF ILLINOIS -URBANA/CHAMPAIGN -Champaign, Illinois

1994 - Bachelor of Arts in LAS/Economics -Emphasis in Real Estate Finance (Finance GPA -4.5/5.0)



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