High School Customer Service

Kaylee Romero

***** ******** *** **

Albuquerque NM 87121

505-***-**** **********@*****.***

OBJECTIVE

Pursuing full time employment with weekend and evening shift options. Flexible, hardworking, and ready to learn and contribute to team success.

E D U C A T I O N — EXPERIENCE

High School Diploma

Rio Rancho High School

S K I L L S

Table Bussing

Table setting

High- Volume Dining

Relationship Management

Customer Service

Cleanliness/Organization

Stocking/Replenishing

Menu inquires

Guest service

Cash Handling

Payment Processing

Scheduling/Coordinating

Team Meetings

Directing Team Members

Staff Training

June 2021 – July 2021

Busser/Server • The Bakery & Café @ Angel Fire

Angel Fire NM

December 2021 – Current

Assistant Director/Shift Lead/Scheduling Trainer Chick-Fil-A Albuquerque NM

• Trained new hires on the proper use of

equipment, job duties, and safety regulations.

• Managed store closing and opening procedures

to ensure safety and security.

• Assisted customers with inquiries, orders and

complaints in a timely manner.

• Addressed customer complaints promptly with

professionalism and courtesy.

• Held team members accountable during shift by

effectively coaching to improve performance.

• Coordinated daily tasks and assigned duties to

staff members in accordance with company

policies.

• Used company tools and resources to train

employees.

• Created work schedules for employees based on

their availability and needs of the business.

• Displayed strong communication skills with

customers, coworkers, and supervisors.

• Showed punctuality and reliability when arriving to work shifts on time.

*References upon request

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