SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

**** ********* *** *** **** college park

Maryland 20740

ad2s06@r.postjobfree.com

PAULINE MANJUH NGALA +1 202- 391-3543

Customer Support

Dedicated and customer-focused Customer Support Representative with 2 years of experience in providing exceptional service and resolving inquiries. Adept at utilizing effective communication and problem-solving skills to ensure customer satisfaction. Proven track record of meeting and exceeding customer service goals. Seeking to contribute my skills to a dynamic customer-centric team. Tesla 2023 - 2024

Provide courteous and effective customer support via phone, email, and chat channels.

Address customer inquiries, troubleshoot issues, and ensure timely resolution.

Demonstrate product knowledge to guide customers in using and troubleshooting products.

Collaborate with cross-functional teams to resolve complex customer issues.

Meet and exceed monthly customer satisfaction and service level targets.

Wardiere Inc. 2019 - 2022

Assisted customers in navigating product features and resolving account issues.

Handled escalated customer concerns and ensured a positive resolution.

Utilized CRM software to document customer interactions and maintain accurate records.

Contributed to the development of training materials for new customer support representatives.

Consistently achieved high customer satisfaction scores in post- interaction surveys.

Bachelor's Degree in Business Administration

2016 – 2020

Technical Support

Troubleshooting

Hardware and Software Installation

Network Administration

Help Desk Management

Customer Service

IT Security

Incident Management

Remote Desktop Support

System Upgrades and Maintenance

Google IT Support Certificate

Google Project Management

Certificate

Customer Support Representative

Customer Service Associate

University of Buea

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