Customer Service Warehouse Associate

hamza ibrahim omar

+** ******** ************@*****.*** saint paul, minnesota 55104

PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

SKILLS

EXPERIENCE

Warehouse Associate, Saint Paul, Minnesota

Rapid Start, April 2023 – December 2023

Completes shipments by processing and loading orders; reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed

Unloads receives and puts away incoming goods and merchandise; unpacks bales, crates, and other containers; checks for damage and discrepancies between goods and invoices; may install strapping, bracing, or padding to prevent shifting or damage in transit from truck to warehouse and/or shelving.

Accurately sorts, labels, moves, and stores goods and merchandise; places material or items on racks, shelves, or in bins according to predetermined sequence such as size, style, or product codes; arranges storage to optimize warehouse space; reads work orders or follows verbal instructions to ascertain materials or containers to be moved

Weighs or counts items for distribution within the warehouse to ensure conformance to company standards

CUSTOMER SERVICE REPRESENTATIVE, mugdisho somalia, banadir hormud telecommunications, December 2021-November 2022

•Maintained a high level of professionalism when dealing with difficult customers.

•Handled customer complaints and inquiries in a courteous and efficient manner.

•Provided exceptional customer service to ensure customer satisfaction.

•Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

•Resolved customer complaints promptly and efficiently.

WAREHOUSE ASSOCIATE, mugdisho somalia, badanadir shifa co,

January 2015 - October 2021

•Collaborated with team members to complete tasks efficiently and accurately.

•Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.

•Sorted and organized merchandise in preparation for shipment.

•Moved products and equipment to appropriate locations to maintain workspace cleanliness.

•Packaged and sealed products according to order size and specifications.

•Inspected products for defects and damages and reported discarded items to supervisors.

EDUCATION

mugdisho

banadir high school, September 2017

LANGUAGES

• somali • English Fluent Fluent

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