CRYSTAL J SAXOUR

**** ***** ***** **, ***********, OH 45601, 740-***-****,

ad2rv8@r.postjobfree.com/ ad2rv8@r.postjobfree.com PROFESSIONAL SUMMARY

To obtain a position in a continuously improving company. To further my education and be a positive player in a company's quest to be the best SKILLS

Operations management Sales coordination Price structuring Market research Inventory organization Time management Administrative support Troubleshooting techniques Paperwork management Order processing Decision making Customer relations Discount planning Task prioritization Written communication Detail oriented Report preparation Staff training Schedule management Credit risk management Loan decision assessments Records management Mentoring and training Customer engagement Contract preparation Income assessments Financial history review Service promotion Debt consolidation Microsoft Word, Google Drive EXPERIENCE

• Dispatcher / Tow Truck Driver August 2023— Vest Towing & Automotive Service LLC Chillicothe, Oh

I started as a dispatcher first, then they needed more drivers, so I started driving

• CSR Call Center Representative December 2020 - August 2023—Arise Communications Norton, VA

I was a CSR, in a call center. I help members schedule trips, cancel trips, reroute trips, or help find transportation for their doctors' appointments. I had to have amazing time management, customer relations, and schedule management. I worked Monday through Friday usually 40 + hours a week, and never missed a day of scheduled work hours. I was looking for a company to grow with, and to advance in.

• District Administrator March 2005 - February 2010 Western Southern Life Insurance Chillicothe, OH

I was in charge of the Chillicothe and Jackson front offices. Created forms, ordered office supplies, and waited on customers. I also set up and managed all office parties and did anything to help the District Manager.

• Nurses Aid August 2004 - March 2005 Convent of The Immaculate Heart St. Louis, Mo Taking Care of elderly nuns.

Giving out medicine and helping with all of their treatments. Giving baths, serving food, and getting them dressed and in church on time.

Also, in charge of keeping accurate records of medicine given, treatments, and bathing schedules.

• Billing Specialist, Employee Accounts, and Call Center manager August 2000 - August 2004

Horizon PCS / Sprint PCS Chillicothe, OH

I was a CSR, (customer service representative) I worked in a call center answering phones helping customers with any and all problems!

I helped customers program cell phones and helped with any of their billing problems. In charge of all employee accounts. Responsible for all their PCS billing. Transferred to the Sprint PCS Store as the Billing Specialist and was in charge of all big business accounts Answered phones, programmed phones, took payments, and fixed all billing problems, and adding accounts to the right hierarchy. Responsible for counting out the register.

• Credit Manager May 1995 - July 2000 Heilig-Meyers Chillicothe, Oh The first two years I started as a cashier. I took payments, answered phones, and made 100 calls to past due payments.

Last two years I was a Credit Manager. I was in charge of pulling customers' credit reports, approving credit, and setting credit limits.

I was responsible for directing the front cashiers. Taking care of scheduling their hours. I was in charge of opening and closing the store. Taking the deposits to the bank.

As the credit manager, I also was in charge of outside collections and the warehouse staff. I went on repossession's and had the Lowest delinquency in eight years of that company. EDUCATION

• 1993-1996. I graduated with a 4.0 1-year early Adena High School. Frankfort, Ohio 45628

• 2002-2004 Ohio State University, Chillicothe, Oh College Algebra, Computers and Science

I was enrolled in the nursing program.