Customer Service Quality Assurance

Héctor J Orta

**** ****** **** ** **** Worth **177

***********@*****.*** 909-***-****

Objective: Seeking a challenging position with a company that will utilize my acquired expertise in customer service and experience in the repair of consumer electronic equipment and Home appliances.

Professional Experience:

Electronics Assembler Technician November 2019-May 2021

ProbTest,Inc.

Rialto.CA 92376

Manufacture and assemble of high quality military training equipment such as Laser Transmitters,Optoelectronic Devices,Man-worn Detectors,Vehicle Detector assemblies and Electronic Components assembly on Printed circuit boards.

Lead TV Repair Technician August 2015-February 2017

Ingrammicro LLC

Mira Loma. CA 91757

Performed Repair of LCD-LED and Plasma Televisions, various TV models and upgrade to the most current versions, Parts ordering and inventory control, quality assurance to finished products.

Double Agent Electronics Technician February 2010-November 2014

Best Buy LLC

Las Vegas NV 89103

Repair of electronic equipment such as LCD-LED Television, PC Troubleshooting and Home appliances repair on the field; Home Theater installation and AV configurations, WI-FI network configurations and setup, URC programming along with firmware upgrades; performed control of materials and control of parts inventory needed for repairs.

Field and Bench Technician March 2009-February 2010

Video and Audio Specialists, Las Vegas NV

Troubleshoot and repair of Computer Monitors, Rear projection TV’s Plasma and LCD TV’s on the field, Performed modifications and upgrades to circuitries according to Factory Service bulletins from manufacturers; Managed Parts Inventory and restocking of parts.

Electronics Engineer IV October 2007-March 2009

The Venetian Resort and Casino, Las Vegas NV

Maintenance and Repair of the existing Audio and Video infrastructure campus wide including the fabrication of A/V distribution racks that involved the interface of electronic A/V and Lightning control over Crestron Wi-Fi handheld touch panels, repaired Plasma, LCD TV’s and DVD’s assisted with cable and satellite configuration and installations, Familiar with the cable television LodgeNet System, LG’s Pro: Idiom platform.

Field Service Engineer for Samsung Electronics January 2005-October 2007

Usaco Service Corporation, Las Vegas NV

Performed repairs out in the field to Plasma, LCD, DLP TV’s and Home Theater configurations, provide in-home service to customers and on the premises repairs for same day turnaround time, Managed parts inventory and restocking of parts Worked directly with Tech Support and Engineering on latest models that were currently in production.

Field and Bench Technician August 2004-December 2004

Adir International Export LTD. Los Angeles CA.

Repair of most major brands of CRT and Rear Projection TV’s, VCR and DVD’s and Home Theater configuration on the field and repairs to component level on site. Write reports and input data into a PC based system and Performed duties as requested by management.

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