STACI

OTT

ad2rte@r.postjobfree.com

949-***-****

Laguna Beach, CA 92651

Accomplished Flight Attendant offering 17+ years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Smoothly handles questions and resolves concerns with great problem- solving abilities and attention to detail.

PROFESSIONAL SUMMARY

Alaska Airlines - Flight Attendant

San Diego, CA • 03/2005 - 03/2022

Kimco Staffing - Temp Worker

Lake Forest, CA • 12/2000 - 02/2005

Non Profit Organization - Missionary

Guadaljara, Mexico • 09/1992 - 01/2002

Chilis Bar And Grill - Food Server

Mission Viejo, CA • 01/1986 - 01/1992

WORK HISTORY

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

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Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

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• Ensure safety and comfort of customers onboard aircraft. Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

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Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

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Answered constant flow of customer calls with minimal wait times.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Lead several groups of missionaries to small indigenous areas to teach the Bible, kids teaching with puppets and also brought medical supplies to help the sick.

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Built palapa homes and facilities for impoverished people in third world nations.

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Worked in red light district with women trying help get them off the streets and teaching them vocational skills.

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Explained menu items and suggested appropriate options for food allergy concerns.

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Kept updated knowledge of menu and promotions,

recommending specific items according to preferences and food allergies.

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Worked with POS system to place orders, manage bills and handle complimentary items.

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SKILLS

• Aircraft Safety Checks

• Problem Solving

• Passenger Behavior Monitoring

• Decision Making

• First Aid and CPR

• Aircraft Emergency Reports

• Passenger Interaction

• FAA Regulations

• Creative Thinking

• Beverage Service

• Passenger Needs Assessment

Adalante Laguage School

Guadalajara • 01/1997

Spanish Major: Spanish Degree

Ywam Youth With A Mission

Mazatlan, Mexico • 09/1987

Bible Learning School And Out

Reach

Los Alamitos High School

Los Alamitos, CA • 06/1985

High School Diploma

EDUCATION

English: Native

Spanish: Excellent

LANGUAGES

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