Customer Service M A

MH

MICHELE HERNANDEZ

Hotfinenurse@yahoo.com 940-***-**** Devol, OK 73531

I'm a problem solver, peace keeper, multi tasker, quick learner, I am dedicated, reliable, have people skills that can relate to problem solving

I am very friendly outgoing and love to get to know my guests and their needs Payment Monitoring

Team Motivation

Patron Satisfaction

Personnel Training

Slot Department Management

Kiowa Casino Devol, OK

Slot Supervisor

08/2018 - Current

Ensured compliance with all relevant gaming regulations and laws. Monitored slot machine operations for accuracy and efficiency. Trained new employees on the use of gaming machines and proper procedures.

Resolved customer complaints promptly and professionally. Provided assistance to customers in understanding how to play various slot games properly.

Collaborated with other departments within the casino to ensure smooth operation of the slots area.

Supervised staff during their shifts, providing guidance as needed. Cashed out employee tips and worked with slot technicians to pay out jackpots.

Moderated floor disputes to protect business assets and resolve customer service issues.

Notified security department of identified or suspected illegal play activities and player behaviors.

Monitored payment of hand-delivered jackpots to verify promptness. Answered patron questions about gaming machine functionality and explained how to properly use devices.

Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.

Kiowa Casino Devol, OK

Assistant Food and Beverage Manager

04/2016 - 08/2018

Provided exceptional customer service to guests in a timely and efficient manner.

Ensured compliance with all health, safety and sanitation regulations. Coordinated staff schedules and assigned tasks to ensure efficient workflow.

Conducted regular performance evaluations for staff members to identify areas of improvement.

Resolved customer complaints in an efficient and professional manner. Summary

Skills

Experience

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Resolved problems or concerns to satisfaction of involved parties. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Vernon College Vernon, TX

Associate of Science in General Studies

05/2014

Big Pasture High School Randlett, OK

High School Diploma

05/1995

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