Ken Kassay

Plano, TX *****

ad2rsw@r.postjobfree.com

972-***-****

Data Center Engineer - Southwest Airlines - 2021 to Present

On team performing 24x7 support at off campus Colocation Data Centers; Aligned and Evoque.

(*Tier 3 Facilities)

All IMAC activities.

Manage security access for all visitors.

Coordinate vendor activities including escort and parts management.

Smart hands for general break fix situations including HD, DIMM, Chassis, NIC replacement, BIOS updates.

Technician/ Installation Specialist - Spencer Technologies - 2018 to 2020

Technical Support for Retail Sector

Cabling Installation of Network, Fire, Security, Surveillance and Building Automation Control Systems.

IT Support (Hardware & Software) for wide range of POS Equipment, Digital Signage and Network systems

Smart hands for multiple worldwide client- based support services including Gap, Old Navy, McDonalds, Whataburger, LuLulemon; just to name a few. Project Management/Installation Specialist - Brent-Co - 2009 to 2016

Project Management and Installation of Network, Camera, Fire, Security and "Building Automation Control Systems".

Data Center Operations - Perot Systems Corporation - 1999 to 2009

Project Manager for Data Center RFID implementation. This included an extensive physical audit of all datacenter equipment, tagging and updating the CMDB (Change Management Database). PDC audit times went from 6 weeks to 2 days.

Data Center Team Lead at the Plano Technology Center, managing all IMAC’s (Install, Move, Add, Changes) ranging from single servers to massive (multi-hundred) device migrations.

Documented Data Center Operations. This included "Best-Practice", "Process-Procedures" and

"Workflow Diagrams".

Developed “Workspace Management Services”. This Global Service Offering encompassed all aspects of user (desktop) support. (Procurement/Asset Mngt, Deployment, Support) providing Enterprise clients with a “no surprises” predictable cost model. Skills

Process Engineering (SOP’s, Best Practices)

Remedy/OPAS Enterprise Management Software

Install/Move/Add/Change (IMAC) Management

Server Intel & Support (OS, Application, Network)

Software Development (Script Development, Testing, Reporting, Validation)

CMDB Asset/Inventory Management, Auditing, Cost Center Management

Data Center Management (Daily Operations, Capacity Planning, Hardware IMAC’s, Migration Support)

Desktop Engineering/Support

Service Level Management (DASH & Remedy SLA Management Software)

Vendor Management

Documentation (Word, Excel, PowerPoint, Visio)

Smart Hands Support (including HD, DIMM, Chassis, NIC replacement, BIOS updates) Certifications and Licenses

AMP NetConnect / TYCO –

• Installing Premises Cabling Systems P/N 396008-1

• Certifying & Troubleshooting Premises Cabling Systems P/N 396225-1

Government Clearance/Authorization - Required to support accounts that included Dept. of Defense, Homeland Security, National Intelligence and Federal Civilian Agencies

ITIL Certification - On team that “Trained the Trainers” during corporate-wide implementation.

Dell Gold Certified Support - Laptop, Desktop, Server, and Storage Hardware Support

Project Management Institute Certification - 100, 101

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