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Customer Service Case Management

Location:
Vail, AZ
Salary:
open
Posted:
January 14, 2024

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Resume:

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ALEXANDER MUNDAY

Edoc @ usa.com

*** *. ********** ***

Vail, Arizona 85641

520-***-****

ADMINISTRATIVE AND MANAGEMENT

QUALIFICATIONS

*Excellent organization and problem-solving skills.

* Excellent verbal and writing skills.

* Supervised permanent and on-call staff from 2- 125 employees.

* Interviewed applicants for employment.

* Evaluated personnel annually.

* Hired permanent and on call personnel

* Counseled employees on performance and personnel i s sues.

*Recommended personnel f o r promotions, raises, demotions and/or terminations.

*Documented performance for counsel in and/or terminations.

*Relocated personnel to ensure better productivity.

* Prepared budget for various projects.

* Maintained costs within budget while maintaining quality.

*Trained personnel in job requirements and company policy and procedures.

* Conducted new employee orientation sessions.

*Monitored and evaluated staff conducting training.

*Managed billing and reimbursement procedures.

* Coordinated p a y m e n t reconciliations.

* Strong customer service skills.

PROFESSIONAL EXPERIENCE

ARRIVE Alive Traffic Safety Schools

SELF EMPLOYED, Tucson, Arizona

Consultant

1996 to 2023

*Consulting for safety, Instructor C.P.R First Ai d & Bloodbome Pathogens

* Prevention and education. Traffic Safety

* Staffing patterns.

* Cost analysis.

NATIONAL TRAFFIC SAFETY INSTITUTE, Tucson, Arizona 1997 to 2007 Instructor for Court Approve Traffic School

Classroom instruction and Personnel teaching of Traffic Courses MAXlMUS R.M.A., Sacramento, California 1994-1995

Administrator and Case Management Coordinator

* Administration and case management of substance abuse and dually diagnosed clients Receiving social security benefits.

*Coordinated services for 1400 clients in California and Arizona.

* Implemented and managed contract compliance procedures.

*Coordinated with Social Security Administration to implement Federal regulations.

*Managed billing and reimbursement procedures.

EDUCATION

University of California, Los Angeles

Los Angeles, California Political

Science

Pima Community College

Tucson, Arizona

Continuing courses in professional development

REFERENCES FURNISHED UPON REQUEST



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