Greensboro, NORTH CAROLINA ********* 336-***-**** ad2rr7@r.postjobfree.com

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KENNETH CHAMBERS

PROFESSIONAL SUMMARY

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

SKILLS

Product Reliability

Remote Technical Support

Hardware Installation

On-Site Technical Support

Service Now

Active Directory Users ans Computers

SCCM

Office 365 Support

AV Conference Room Support

Mobile Device Support

Team Collaboration

WORK HISTORY

TIER 2 TECHNICAL SUPPORT SPECIALIST/DESKTOP SUPPORT ENGINEER 03/2022 to 10/2023

Volt Management Group Client (Qorvo US. Inc), Greensboro, NC

Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.

Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.

Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.

Boosted client retention by consistently delivering exceptional Tier 2 technical support services.

Administrative Support ordering cell phones, technical support included, laptops, desktops, cell phones, AV conference rooms, remote site support, and production floor support for lab devices.

Conducted regular training sessions for junior technicians, enhancing their technical skills and knowledge base.

Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.

EXECUTIVE DESKTOP SUPPORT 06/2021 to 11/2021

TekSystems

Tier 1-3 Desktop Support, Printer support HP, Ricoh, Brother, Remote support, SCCM imaging and reporting, Active Directory Users and Computers, Asset and Inventory Management, Office 365 Support, AV Conference Room Support

INFORMATION TECHNOLOGY 11/2011 to 04/2021

DataMasters (Honda Aircraft Company)

Install, configure, and maintain databases, servers, and software, Executive Desktop Support, Manage Inventory, Troubleshoot networks, computers, and devices, Off-site event support and setup of AV, LAN, mobile devices, hardware and software applications, AV Support, Practices security procedures to protect organization data, Production Floor Support including third party applications

CONSULTING SERVICES 12/2010 to 11/2011

CDI IT Solutions (Wells Fargo)

Analyze and diagnose the company's IT infrastructure, Help Desk support, Technical support for banking applications, Troubleshoot and repair office machines, Design and implement technology solutions

DESKTOP SUPPORT TECHNICIAN 11/2009 to 11/2010

RCG Information Technologies (Aetna)

Maintain computer hardware and software systems, Blackberry Enterprise Mail Server setup and support, Diagnose and troubleshoot common problems with software integration, Support computer software integration by diagnosing and troubleshooting common problems, Initial point of contact for all computer and system related concerns

EDUCATION

Asheville High School, Asheville, NC

Central Piedmont Community College, Charlotte, NC

Computer Science

New Horizons Learning Center, Charlotte, NC

MCSE

New Horizons Computer Learning Center, Greensboro, NC

A+ Certification, 09/2007

ACCOMPLISHMENTS

Eagle Scout

AFFILIATIONS

Eagle Scout BSA

TENNIS, HOME IMPROVEMENT PROJECTS

During the Summer, I participate in Greensboro tennis league play. I'm currently remodeling my home of 20 years and enjoy the gratification of the finished product and the hard work that went into it.

ADDITIONAL INFORMATION

In summary, I have been in Information Technology for over 25 years and have a lot of support experience. I enjoy my work and providing solutions for the customer so that they can continue to work efficiently with minimum downtime. I realize that it is almost impossible to know everything in this industry as technology is a very fast paced business, however, I learn very quickly with minimum training and the ability to hit the ground running immediately.

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