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Customer Service Dining Services

Location:
Omaha, NE
Salary:
Opened
Posted:
January 14, 2024

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Resume:

LeAnn Neilson

**** ********** ******

Omaha, NE *8152

402-***-****

ad2rqe@r.postjobfree.com

EMPLOYMENT OBJECTIVE

Results-oriented individual seeking a career ina progressive work environment that offers a challenge to exceed all

goals while utilizing strong customer service skills and a passion for excellence.

OPERATIONAL LEADERSHIP SKILLS

e Effective in operational environments of nursing and rehabilitation facilities

e Experienced in developing customer service culture

e Responsible for team development to successfully manage growth

e Full financial responsibility including the annual budgeting process

EMPLOYMENT EXPERIENCE

River City Nursing & Rehab

Director of Dining Services

January 2020 — September 2020

e Support overall daily functions of dining services for up to 90 residents

Provide leadership and development for 20 team members

Partner with Nursing Department on supplement intake and vitals

Complete nutritional analysis of all residents, diet modifications and physical wellbeing

Conduct quality of life meetings, monthly nutrition meetings and weekly family/resident meetings to

ensure satisfaction

Exceed all expectations in nutrition, sanitation and quality in government regulations

Responsible for meeting budget constraints and financial reviews

Florence Home

Director of Dining Services

May 2019 — September 2020

e Oversee dining services functions for 90 residents

e Responsible for the guidance of 20 team members

e Set up standard operating procedure for sanitization, inventory and temperature guidelines

e Managed department inventory and par levels in purchasing system

Norfolk Care & Rehabilitation

Certified Dietary Manager

August 2015 — May 2019

e Leadership, scheduling and payroll responsibilities for 15 team members

e Deficient free from all State Inspections for 3 years

e Responsible for training and consulting with new Dietary Managers

Countryside Homes

Certified Dietary Manager

September 2011 — August 2015

e Oversee daily dining functions for 75 residents and providing leadership responsibilities to 15 team

members

EDUCATION

Dietary Manager Certification Program, University of North Dakota

REFERENCES

Exceptional references available upon request



Contact this candidate